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For Patients And Visitors
The aim of this section to give you all the information you may need to know before coming to University Hospital, Coventry and the Hospital of St Cross, Rugby. The information ranges from what to bring if you're staying overnight - to what will happen if we've asked you to come for an outpatients appointment or test. We hope you find it useful.
A quick and easy way to say thank you!
We know we have our annual OSCAs and our quarterly World Class Colleagues and to complement these we are now launching Appreciation Cards.
These postcards allow patients and/or their relatives to quickly choose a Trust value (or several) and then add on the back a quick note to describe what the member of staff did which they appreciated.
It’s a fun and informal way to show your thanks to your members of staff.
Hard copies of the post cards are being rolled out to wards and departments for inpatients to use, and you can also complete an online version here.
If you fill in an online version, please send it to the relevant member of staff/department or email it to email@example.com.
We are piloting the way we give information about our wards. Below are links to nine ward posters. If you have any feedback please send this to firstname.lastname@example.org
Ward 20 - Gerontology / Care of the Elderly
Ward 21s - Surgery
Ward 21M - Gerontology / Care of the Elderly
Ward 22 ECU - Surgery (Enhanced Care Unit)
Ward 22 SAU - Surgery (Surgical Admissions Unit)
Ward 40 - Gerontology / Care of the Elderly
Ward 41 - Stroke
Ward 42 - Neurology
Ward 43 - Neurosurgery
Ward 50 - Renal Services and Transplant
Ward 52 - Trauma and Orthopaedics
Ward 53 - Trauma and Orthopaedics
Ward 53 MTEC - Trauma and Orthopaedics
There are also detailed maps showing how to get to our hospitals and how to find the department you're looking for. Finally, there are some handy contact details if you would prefer to speak to someone before you arrive here. You can download a guide to St Cross (including map) and an updated guide to the services available there.
Additional car parking spaces
The University Hospital site has now increased the number of visitor parking spaces by 100. These spaces are best accessed by following the route in this downloadable map.
The official visiting hours for the Trust are:
Monday to Friday 6.30pm to 8pm and
Saturday and Sunday 2pm to 4pm and 6.30pm to 8pm (see below for visiting hours on our maternity wards).
Hoskyn, Mulberry and Oak wards at the Hospital of St Cross 2pm to 4pm and 6.30pm to 8pm.
Visiting hours for the maternity wards (09.30am to 21.30pm for one birthing partner only. Otherwise 7pm to 8pm each day for friends and family. No children are allowed except the parents own).
We ask that no more than two people visit a patient at any one time. Please ask the nurse in charge in regards to children under the age of 12 years visiting relatives on the ward. Further details on Trust visiting hours.
Preparation for your stay
You can also prepare yourself for your hospital stay or visit by reading the 'during your stay' and 'admission and discharge' information which is sent to you before you arrive at the hospital.
Patients and members of the public can obtain further information about their medicines from NHS 111 (111) or by visiting the NHS Choices Medicine Guides website.
Choose well - Do you need to attend A&E?
Copies of clinical letters
You have the option to request a copy of the letter sent to your GP about your condition and treatment recommendations, following a hospital clinical appointment or hospital stay. If you would like to receive a copy of this letter please ask at your consultation or the ward staff.
Access to your health records
You also have the right to request to see your health records. A fee is chargeable for this service. For details of how to make this request please ask for a copy of the leaflet ‘Protecting and Accessing Your Information’, available from the hospital’s Health Information Centre.
Your Rights, Your Responsibilities
The NHS Constitution (2010)
The NHS constitution establishes the principles and values of the NHS in England and sets out the rights and responsibilities of patients, public and staff. There are 25 patient and public rights covering:
- Access to health services
- Quality of care and environment
- Nationally approved treatments, drugs and programmes,
- Respect, consent and confidentiality,
- Informed choice,
- Involvement in your healthcare and in your NHS
- Complaint and redress
It also outlines the responsibilities of patients and public including: Treating NHS staff and other patients with respect, keeping appointments, providing accurate information about your health and following treatment recommendations.
The full text of the Constitution can be accessed via the hospital’s website or copies of a summary of the Constitution are available from the hospital’s Health Information Centre where you can also view the full document.
Response to the WMQRS Quality Review visit to Urgent Care, Critical Care, Stroke (Acute Phase) & TIA, and Vascular Services across Coventry & Warwickshire Health Economy.
A UHCW spokesman said: “We are happy that the review found there were good working relationships between ourselves and local health partners and highlighted good practice in venous thrombo-embolism prevention, diabetic foot service, vascular laboratory and vascular counselor and easily available good patient information.
“It also praised the ‘well run’ critical care services, ‘impressive’ stroke service and ‘good’ vascular service.
“We know there is still work to be done to improve the falls service, provide rehabilitation assessment within 24 hours for our stroke patients and create 24/7 interventional radiology support for the vascular service. Every inpatient coming into hospital now has a falls risk assessment done. The Trust also has a monthly Risk Falls forum where representatives from all divisions attend to hear about what measures are being used at other Trusts and what could be implemented at UHCW. For example one ward is about to start piloting new equipment after another Trust reported that it had reduced the amount of falls in its hospitals. We are also proud of the ‘gold standard’ stroke service we give with over 80 per cent of our stroke patients spending 90 per cent of their time on a stroke unit.
“We have action plans in place to implement improve these areas would like to thank the West Midlands Quality Review Service for its visit and report.”
Web page updated 02 September 2016