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Facilities and Shops
The Mall area on the ground floor of the hospital is where you will find the majority of shops, cafes and restaurants. Other locations are listed below:
The Mall - Ground Floor, Main Entrance, University Hospital
WH Smith which sells newspapers and books as well as snacks and personal care products.
Cafes and Restaurants
Restaurant on the Mall open from 7am to 8pm serving a delicious range of food from breakfast, through lunch to dinner
Union House Coffee Company serving Starbucks Coffee
Monday to Friday 8am to 9pm, Saturday and Sunday 9am to 5pm
Costa Coffee Bar (Outpatients Department)
Opening Times: Monday to Thursday from 9am - 5pm and Friday from 9am to 3pm.
Women’s and Children’s Unit
WH Smith sells newspapers and books as well as snacks and personal care products.
Offering a selection of hot and cold food and drinks including Costa Coffee.
Opening times: Monday to Friday 8am – 6pm; Saturday and Sunday 9am – 5pm.
The pharmacy is on the ground floor of the hospital, just past the main
entrance and is on the left.
Opening Times: Monday - Friday From 9.00am - 5.30pm
There is a cash point in Main Reception, University Hospital and also WH Smith on the ground floor just inside the main entrance to the hospital. This facility is not available 24 hours a day.
The General Office provides the following key services to patients and
- Refunds of patients’ travel and car parking expenses where patients are in receipt of qualifying benefits in line with national NHS policy
(evidence of entitlement to benefits, attendance at hospital and
receipts for expenses will be needed);
- Refunds of patients/visitors car parking charges in line with Trust
- Safeguarding patients’ valuables whilst they are in hospital and have
been unable to make alternative arrangements (patients are
encouraged not to bring valuables into hospital)
- Custody of lost property.
The General office is on the ground floor in the main entrance, on the right just before the shops.
Opening Hours: Monday to Thursday 9.30am to 4.30pm
Friday 9.30am - 4.00pm
Telephone: 024 7696 6040
Accommodation for relatives
Our accommodation office can provide your relatives with a list of
accommodation throughout the city.
Pay phones are operated by Hospedia. They can be found in most wards and departments and in the main entrance, past main reception on the right before the lifts.
If you would like to speak to your family and friends or would like them to contact you please make use of the bedside phone available. Mobile
phones should not be used in ward areas of the Trust. However they can be used in public corridors.
Bedside televisions, radios and telephones
Telephones and televisions with headsets have been installed by bedsides throughout the hospitals.
Through the bedside system, you have access to television channels, and a selection of radio channels including our own hospital radio station.
You can make and receive phone calls, and family and friends can also
leave you messages.
The system is operated using a payment card, which can be purchased at pay stations located throughout the hospitals as well as by pressing the green button on the system itself.
Once you are registered, family and friends can call you at the bedside.
Children aged 16 and under do not pay for access to television.