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Help and Support

Access to good, reliable health information is essential to keep you informed about your condition and treatment options. It also enables you, together with medical staff, to make informed decisions about your healthcare.

University Hospital, Coventry provides two information services in the main entrance of the hospital the Health Information Centre and Macmillan Cancer Information and Support Centre.

Health Information Centre

The service provided by the Health Information Centre at University Hospital ensures that all patients, staff and visitors, have access to high quality health information on conditions, procedures and treatments.

Services offered

The service we provide is free and confidential

The Centre is situated on the ground floor, in the main entrance to the University Hospital, Coventry. Opening times are: Monday to Friday 9.00am to 5.00pm.

Enquiries can also be made in person, by telephone (024 7696 6051)
or by email health.information@uhcw.nhs.uk.

Macmillan Cancer Information and Support Centre

The Macmillan Cancer Information and Support Centre is available to everyone affected by cancer including people diagnosed with cancer, their families, friends and carers as well as those worried about the symptoms of cancer. The Centre is staffed by a health professional specialising in information as well as trained volunteers.

The Centre provides:

• Access to support
• Someone to talk to
• Accurate and appropriate information to the meet the needs of the individual
• Signposting to other sources of support and information
• Suggestions for practical help

Information is free and confidential and there is no need to make an appointment. Opening times are between 9.00am and 4.00pm Monday to Friday or if it is more convenient to telephone you may call 024 7696 6052 or deborah.smith3@uhcw.nhs.uk

Information about cancer as well as contact details for national cancer helplines can be obtained from Macmillan and Cancer Research UK.

General health information leaflets

Please see below links to information leaflets which cover a range of core topics to help and advise our patients, relatives and carers with their hospital experience. If you can't find the information you require please get in touch with our Health Information Centre who may be able to help you.

Core information in English (written and audio format):
Podstawowe informacje w języku polskim (w formie pisemnej)
 Podstawowe informacje w języku polskim (w formie audio)

Easy Read Guide - University Hospital


Easy Read Guide - Hospital of St Cross

Easy Read Guide - Planning for when you leave hospital

Easy Read Guide - Tell us what you think

Easy Read Guide - How to stop the spread of germs and infections


Winter help and advice

Winter isn’t everyone’s favourite season and there’s no doubt that the cold weather can be a worry for those of us in later life. But with a little preparation, and by following some simple suggestions, we can help ourselves to stay healthy, safe and as comfortable as possible this winter.

Keeping warm both inside and outside your home can help reduce your risk of serious health problems such as chest infections, heart attacks and stroke that are more common in the colder months. This guide explains what you can do to get yourself and your home ready for winter, as well as where to go for further information and support.

Internet links

The internet provides access to a vast range of health information but this can vary hugely in quality and reliability.

The following websites are a useful starting point to help you search for reliable health information:





For details of more specialist websites on individual conditions, please contact us on 024 7696 6051. 

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