Here at the Centre for Reproductive Medicine we are committed to delivering the best quality services and treatments. The best test of whether or not we are achieving this is asking our patients for their views. Throughout the year, our patients are invited to complete an anonymous questionnaire which asks them to comment on their treatment and experiences at the CRM. These comments are very important to us and contribute significantly towards our plans for further development.

Here are some of the comments the Centre received:

"My husband and I are just starting our treatment for infertility after being successful 2 years' ago with the help of CRM. I would like to say how polite and caring all the staff are and how helpful and informative with all aspects of our treatment they are. You should be very proud of the staff and department. Many thanks to you all, as we start our journey again."

"We have been very impressed by the quality of care and level of help received by all the staff at the unit. Whatever their job, if we had to give an overall rating to the unit, we would give it Excellent."

"It worked a treat, we are having a baby!"

"During a distressing time and in view of such sensitive issues raised during consultation, I could not ask for more from the medical and nursing staff. Mr Kennedy and his team along with all the nurses and receptionists are fantastic."

"We are just starting treatment itself. Any staff we have come into contact with at the CRM have been very helpful, understanding and friendly. The nurses explained all aspects of treatment to us. Nothing was rushed and all our questions were answered. We feel very much at ease and comfortable visiting the CRM."

"The service we have received from the CRM by phone and face to face has been exemplary by all."

"I find Stephen Keay very approachable, caring and understanding, he went out of his way to monitor me during my stay."

"The service is excellent and all the staff we have met have been helpful and friendly." "All the Nurses have been lovely to me."