St Cross staff providing five star service!13:00 13/04/2017
Staff at the Hospital of St Cross in Rugby have received top marks from their patients on the NHS Choices website.
For the last six months, the hospital, which is managed by University Hospitals Coventry and Warwickshire (UHCW) NHS Trust, has maintained five stars out of five on the reviews and rating section of the national website.
St Cross is the only NHS hospital across Coventry and Warwickshire to achieve this top rating, and one of only a handful across the country to do so.
NHS Choices ratings are the healthcare equivalent of Trip Advisor. The site allows patients and relatives to post reviews of their care, as well as giving it a star rating out of five.
Another website, Patient Opinion, also allows patients and visitors to post reviews, but doesn’t have star ratings.
Juliet Starkey, Manager of the Hospital of St Cross, said:
“We were delighted to reach a five star rating in September 2016, and we’re absolutely thrilled to have maintained this rating for the last six months.
“We share all NHS Choices and Patient Opinion reviews with our staff, as well as responding to the people who’ve taken time to leave comments.
“While of course it’s fantastic to read positive reviews of our hospital, all feedback we receive on sites like NHS Choices and Patient Opinion is important, as we use it to make improvements to our services.”
You can review your care at the Hospital of St Cross on the NHS Choices website at: http://www.nhs.uk/Services/hospitals/Overview/DefaultView.aspx?id=2266