The Critical Care Outreach team (CCOrT) is a nurse-led service that supports ward nurses and doctors who are caring for acutely unwell inpatients.
CCOrT nurses are all highly experienced, senior nurses who have advanced skills in patient examination and diagnostics. They take patient referrals 365 days of the year.
The role of CCOrT is primarily to ensure critically ill patients, or those at risk of becoming so, receive appropriate and timely treatment in the most suitable location within the hospital. The team are also a valuable resource for ward staff in responding to and supporting patients who are stepping down from a period of critical illness, for example post an Intensive Care Unit (ICU) stay.
The purpose of the CCOrT team is to:
Call 4 Concern©
Patient safety is a high priority for University Hospitals Coventry and Warwickshire (UHCW) NHS Trust and in October 2023 our Critical Care Outreach Team launched Call 4 Concern©.
The service enables patients and families to call for immediate help and advice if they feel the healthcare team has not recognised their own, or their loved one’s, changing condition whilst they are an acutely ill adult inpatient.
We very much hope you will never need to use Call 4 Concern©, but it’s there if you do.
In the first instance, concerns should be raised with the ward staff. But contact Call 4 Concern© directly if:
Nobody knows your healthcare needs, or those of your loved one, better than you and your family.
The Call 4 Concern© team can be contacted 24 hours a day, seven days a week. If they are unable to answer immediately, please leave a message and the team will respond as soon as possible.
Call: 02476 964128
Leave details of the patient’s name, ward location and a brief description of the problem.
The Outreach Team will prioritise the urgency of concerns and liaise with medical teams as needed.
Please do not use Call 4 Concern© for issues relating to basic care, food, or parking. In this instance, speak to the Ward Manager, Matron or the Patient Advice and Liaison service (PALS) on 0800 028 4203.
For other ways to provide feedback, click here.
Patients are admitted from other hospital departments based on their medical need.
The Cardiothoracic Critical Care Unit is managed by cardiac and respiratory teams with 22 beds. The Cardiothoracic Ward (Ward 11) and Critical Care Unit work closely together to provide a wide range of elective and emergency cardiac as well as thoracic surgery services alongside the Trust’s Major Trauma Centre.
Please visit the Did We Get it Right? page. For patient information leaflets click here.
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