The Trust aims to be open and honest about how it performs. Below is a selection of Key Performance Indicators with the latest available data:
A&E 4 Hour Wait Cancer Friends and Family Infection Mortality Pressure Ulcers Staffing Levels Waiting Times
90.88%
78.54%
Cancer: 2 Week cancer wait (GP Referral to out-patient appointment)
This indicator reports the percentage of patients first seen within two weeks of an urgent GP / GDP referral for suspected cancer. The organisation's performance is measured against a national target of 93%. This indicator is reported 1 month in arrears.
Cancer: 31 day diagnosis to treatment cancer target
This indicator reports the percentage of patients receiving their first definitive treatment within one month of a cancer diagnosis. The organisation's performance is measured against a national target of 96%. This indicator is reported 1 month in arrears.
Cancer: 62 days urgent referral to treatment cancer target
This indicator reports the percentage of patients receiving their first definitive treatment for cancer within 62-days of an urgent GP referral for suspected cancer. The organisation's performance is measured against a national target of 85%. This indicator is reported 1 month in arrears.
Friends and Family Test Recommenders A&E
The Friends and Family Test (FFT) is part of a national initiative requiring that patients are asked whether they would recommend the ward or department to their friends and family. The trust already has an established patient experience feedback process, but this national requirement asks the key question on which we will be compared with other hospitals across the UK.
The FFT question is: How likely are you to recommend our ward/Unit/Service to friends and family if they needed similar care or treatment? Answers chosen from the following options: Extremely likely; Likely; Neither likely nor unlikely; Unlikely, Extremely Unlikely or Don't know. The Trust has set a local target to encourage greater performance and therefore is an aspirational target to achieve. The score is worked out by taking the Proportion of respondents who would be extremely likely to recommend (response category: “extremely likely”)) MINUS Proportion of respondents who would not recommend (response categories: “neither likely nor unlikely”, “unlikely” & “extremely unlikely”) "Don't know" responses are omitted completely from the calculation. The Friends and Family Test gives patients the opportunity share their views of the care or treatment they have received providing us with valuable feedback. We use the feedback, alongside other information, to identify and tackle concerns at an early stage, improve the quality of care we provide, and celebrate our successes. Our FFT results are also published on NHS Choices allowing the public to compare us with other hospitals and assess whether we are improving over time. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily.
Friends and Family Test Recommenders Inpatient
The FFT question is: How likely are you to recommend our ward/unit/service to friends and family if they needed similar care or treatment? Answers chosen from the following options: Extremely likely; Likely; Neither likely nor unlikely; Unlikely, Extremely Unlikely or Don't know. The Trust has set a local target to encourage greater performance and therefore is an aspirational target to achieve. The score is worked out by taking the number of respondents who would recommend the service (response being “likely” or: “extremely likely”) against the total number of all types of responses. The Friends and Family Test gives patients the opportunity to share their views of the care or treatment they have received providing us with valuable feedback. We use the feedback, alongside other information, to identify and tackle concerns at an early stage, improve the quality of care we provide, and celebrate our successes. Our FFT results are also published on NHS Choices allowing the public to compare us with other hospitals and assess whether we are improving over time. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily.
October 2020 Number (Cumulative)
ACHIEVED
Infection: Clostridium Difficile (Trust acquired)
This indicator reports the number of incidences of Clostridium difficile in a calendar month as a cumulative figure per annum. The reporting of Clostridium Difficile rates is set by the SHA (as set out in Section B Part 8.5). By achieving our target, the organisation can demonstrate its standard of practice in relation to Control of Infection, links to quality of patient care and to managing its reputation as a healthcare provider. This can also affect the organisation's registration with the Care Quality Commission.
Infection: MRSA Incidence
This indicator reports the total number of new MRSA Bacteraemia in a calendar month cumulatively per annum. The organisation has a target of 0 new incidences per annum. By achieving this target, the organisation can demonstrate the standard of practice in relation to Control of Infection, links to quality of patient care and to managing its reputation as a healthcare provider. Non-achievement can also affect registration with the Care Quality Commission.
July 2020 Achievement (3 months in arrears)
April 2020
Mortality: HMSR (Basket of 56 diagnosis Groups)
HMSR stands for Hospital Standardised Mortality Ratio. This indicator reports the comparison of the number of expected deaths (denoted by 100) with the number of actual deaths. This indicator reports the comparison of the number of expected deaths with the number of actual deaths. The data are based on the diagnoses that lead to 80 per cent of all deaths and are adjusted for factors statistically associated with hospital death rates. The trust has a target of 100 or below. This indicator is reported three months in arrears.
Mortality: SHMI
SHMI stands for Summary Hospital-Level Mortality Indicator. The indicator reports how many deaths would be expected to occur if the organisation were like the national average at that point in time (denoted by 100). This indicator reports how many deaths would be expected to occur if the organisation were like the national average at that point in time. The SHMI model takes into account a number of factors such as differences in age, sex, diagnosis, type of admission and other diseases (co-morbidity). The organisation has a target of 100 or below. This indicator is reported quarterly, six months in arrears.
Pressure Ulcers Grade 3
Pressure Ulcers Grade 4
September 2020 (1 month in arrears)
0
1
October 2020 (1 month in arrears)
Pressure Ulcers
Unstageable Category - Trust Associated (1 month in arrears)
October 2020
Pressure Ulcers Grade 3 & 4
This indicator reports the number of incidences of grade 3 and 4 avoidable pressure ulcers acquired by in patients in the care of the organisation in the calendar month. Monitoring this will encourage best practice in prevention and management for all patients at risk of developing pressure ulcers.
Staffing Levels
From April 2020 to July 2020 no staffing information is available due to changes for the COVID-19 pandemic.
Staffing levels July 2020
Staffing levels August 2020
Staffing levels October 2020
Waiting Times: Percentage of Patients Currently Waiting Less than 18 Weeks to Start Treatment
Waiting times: Percentage of incomplete patients seen within 18 weeks.
This indicator reports the percentage of patients on incomplete pathways within 18 weeks against the total number of patients on an incomplete pathway as at the end of a calendar month. The organisation's performance is measured against a target of 92%.
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IMPORTANT INFORMATION ON BLOOD TESTING DUE TO COVID-19
Shielding Patients in very high risk for COVID Group
All people who have been identified as very high risk (requiring shielding) for COVID are in the process of being contacted by their clinician regarding their ongoing care. If you require a blood test whilst shielding as part of your care, appointment details including when and where your blood test will be carried out will be sent to you via a text message from SwiftQueue who manage our blood test bookings.
If you have regular blood tests and have been asked to have these, please ensure you have blood forms at home available; if you haven’t please contact your specialty to have some sent to you in advance of your blood tests.
Older People and Vulnerable Adults
People who are in the groups identified by the government as higher risk e.g are over 70 or receive a yearly flu jab, but are not in the very high risk (requiring shielding) group, can attend our normal blood test clinics. The blood test clinics and waiting areas have been adapted so that social distancing can be maintained.
Please check the locations on the map below.
Click on the map for information about phlebotomy clinics in Coventry. You can book an appointment online at the locations in red.
Please book an appointment before attending for a blood test. Click on the ‘Book Online’ button above. Booking an appointment helps patients, their carers and family members to plan their hospital visit better, helping to reduce clinic waiting times and enabling patients to be seen much more quickly.
Location: Outpatients Department, on the ground floor. Opening hours: 8am-4.45pm, Monday to Friday (excluding bank holidays).
Children under 16 years old will need to book online here.
Please book an appointment before attending for a blood test, click on the ‘Book Online’ button above. Patients from Rugby and the surrounding areas are able to access the Friends Blood Taking Unit at the Hospital of St Cross.
Referrals for blood tests can be from GP's, practice nurses or from hospital consultants. Patients are also able to leave other samples, such as urine, which have been collected at home, at the hospital's Pathology Reception.
Location: Near Brookfield House, just off North Road - map here. Opening hours: The blood taking clinic sessions for adults and children are listed below:
Monday -Friday 7am-4:45pm Appointment only
Wednesday Evening 5pm-7pm Suspended due to COVID
Saturday Morning 7am-10pm Suspended due to COVID
April 2020 NEW - This Clinic is now by appointment. Please book an appointment before attending for a blood test. Click on the ‘Book Online’ button above.
Address: Stoney Stanton Road, Coventry CV1 4FS Location: Access is via the main doors, the Phlebotomy team are in Area A. Opening hours: Monday to Friday (excluding bank holidays). 8am–4.45pm
Glucose Tolerance Test (GTT)
Specialist Tests - There are a small number of specialist tests where blood needs to be taken on a hospital site as the sample must be transferred to the laboratory rapidly for the test to be undertaken. Click here for a list of these specialist tests and to find out more.