Visiting

The official visiting hours for the Trust are:

  • Monday to Friday 6.30pm to 8pm and
  • Saturday and Sunday and Bank Holidays 11am - 8pm (see below for visiting hours on our maternity wards).

Visiting hours for Hoskyn, Mulberry and Oak wards at the Hospital of St Cross are as follows:

  • Every day: 2pm to 4pm and 6.30pm to 8pm

Visiting hours for the Maternity wards are as follows:

  • 9.30am to 9.30pm for one birthing partner only. Otherwise 7pm to 8pm each day for friends and family. No children are allowed except the parents' own.

Visitors play an important part in our patients’ recovery. We know that when a loved one is in hospital, you will be keen to visit to keep them company. We also welcome families and carers who wish to support in the delivery of a loved one’s care.

However, there are ways you can help us to provide the best care possible.

 

General Tips 

Please Do 

  • We ask that no more than two people visit a patient at any one time. This helps us to maintain privacy, dignity and an environment that supports all of our patients to rest and recover. Please ask the nurse in charge in regards to children under the age of 12 years visiting relatives on the ward.
  • Some wards at University Hospital are also able to offer afternoon visiting during the week. Please do not hesitate to speak with a member of staff if you have questions about when you can visit.
  • We recognise and respect the important role played by families and carers in helping patients recover. Therefore, if you wish to extend your visiting time, or visit outside of the official visiting times, please do not hesitate to speak to a member of the nursing team.
  • As a carer (and with the patient's permission), your support in the delivery of care will be welcomed and valued. However, we do ask that you work with our ward staff to ensure you have the rest and support you need to maintain your own health and wellbeing whilst your family member is in our care.

 

Cleanliness

Our hospitals have low rates of healthcare-associated infections like C. diff or MRSA. However, there are a number of things you can help us do to prevent infections in our hospitals.

 

Please Do

  • Arrange for a relative or friend to take any personal clothing home to wash. The hospital does not provide a patient laundry service.
  • Use the alcohol hand rub provided on the wards. Please could you kindly do this when entering and leaving a patient's room to prevent illness and infections.
  • Remember that it’s okay to ask staff if they have cleaned their hands. Staff giving patient care should also have bare arms below their elbows and should have removed watches and stoned rings.

 

Please Don’t

  • Use the patient toilets on the wards. If you need the bathroom, our ward staff will direct you to the nearest public toilets.
  • Touch the patient’s wounds or any medical equipment they are attached to, such as drips and catheters. This can cause infections.
  • Visit if you have recently suffered with an illness such as cold, vomiting, diarrhoea or any other infectious condition in the last 48 hours.
  • Sit or lie on the beds. Please use the chairs provided.
  • Smoke on hospital grounds as it is not permitted anywhere on our hospital sites to protect our patients, visitors, staff and buildings from the damages and consequences of smoking. 
  • Drop litter. We kindly ask you to put all litter in the bins provided to keep our hospital clean. 

 

Hospital Values and Behaviours

We expect all our staff to live by the following behaviours and values:

We treat everyone with courtesy and compassion

We act with openness, honesty and integrity

We see education, research and learning as central to improvement

We are open to change and seek to innovate to improve what we do

We work in partnership to deliver and improve services we provide for our patients

We take pride in all we do and aspire to do

We treat everyone with respect and dignity

Our staff should also introduce themselves to patients and their families.

In turn, we ask that visitors treat our staff, and other patients and their families with respect and dignity.

 

Please Do 

  • Respect the privacy and dignity of patients at all times; it is an essential aspect of care. This includes making sure that any noise (e.g. loud conversations, videos on smartphones, tablets, etc.) is not disturbing other patients.
  • Turn your mobile phone to ‘silent’ to keep noise to a minimum on our wards.

 

Please Don’t

  • Take photographs when in the hospital. We have a duty to protect the privacy, confidentiality and dignity of all of our patients.
  • We appreciate that hospitals can be stressful places for patients and visitors. However, any deliberate acts of verbal or physical aggression towards our staff will not be tolerated. Our members of staff work directly for the benefit of the public and it is not acceptable for them to be the subject of violence or abuse while caring for patients. We reserve the right to call security in the event of any incidents. Visitors may be escorted from the premises, and may be banned from further visits.
  • Consume alcohol or use illegal drugs. patients, visitors or staff are not permitted to do either on our hospital sites.

 

Food 

Patients who are able to eat are provided with three main meals a day, with snacks and drinks available between meals.

Please Do

  • Tell us about any allergies or special diets as soon as possible.
  • Assist your relative or friend to eat their meals if they need help.
  • You may bring items of food like fruit and snacks for a loved one. However, please speak to the nurse in charge before giving a patient food brought from outside the hospital.

 

  • Please click here for a guide to local accommodation for visitors to University Hospital.