We understand that a stay in hospital can be a worrying and stressful time - not only for patients but for their friends and family as well, we hope that the entertainment below will improve your time at our Trust.
Post is delivered to the wards on a daily basis. Please ask your friends and relatives to state your full name and ward clearly on the front of the envelope and their own name and address on the back of the envelope. If you wish to post any letters during your stay, please hand these to a member of the nursing team who will arrange to post them for you.
Patients and visitors can access wi-fi at the both University Hospital, Coventry and the Hospital of St Cross in Rugby. Users will be asked to sign up to the user agreement conditions when they initially sign in. A copy of the user agreement can be found here.
Earphones will provide you with a choice of radio stations including our own hospital channel. In order to reduce the disturbance to other patients it is important that personal headphones are used with television and radios at all times.
Our bedside units are provided by Hospedia. This service offers digital TV, telephone, free 24hr radio, internet, email and information services. Every bed has a Hospedia unit helping patients to stay in touch, keep relaxed and entertained.
To access the system you need to set up an account and you can do this before coming to hospital by calling 0345 414 1234. Once you have registered, you need to buy a Hospedia card. These cost either £5.00, £10.00 £15.00 or £20.00 and can be bought over the telephone or at a vending machine on your ward.
Telephone - With a telephone right at your bedside it's easy to keep in touch. Unlimited calls to UK landlines (01, 02 and 03 numbers) are included within all of our packages, if you wish to just use the telephone calls to landlines will cost 10p per minute* and calls to mobiles can vary depending on the network. Incoming calls are on a premium rate line to the bedside and callers are advised when they call a patient’s bedside phone by an automated recording.
Television - With a choice of more than 20 TV channels you won't miss watching any of your favourite programmes. Many sites have films, sports news and other specialist content. Available package prices and options are published at vending machines across the hospital, where payment cards are available in £5.00, £10.00 £15.00 or £20.00 denominations. Alternatively, call the Customer Care Centre on 0345 414 1234 if you would like to purchase credit for the bedside system using credit or debit card or via the bedside screen.
Free TV (channels 1-5) is availble to patients typically from 8am to 12noon and on children’s wards from 7am to 7pm.
Films – With a wide range of new and classic films to choose from you wont be stuck for choice, with the option to pause, rewind and fast forward you wont have to worry about missing any part of the film.
Radio - Listen to a choice of national and local radio stations free of charge (24hrs) including our hospital radio stations.
Internet and email - Surf the net or send and receive emails - included in the television package. Please note that internet is unavailable on children's wards.
Big Bundle packages include 25 TV channels, ITV Catch Up, 50+ Films, Internet, Radio & Unlimited calls to UK landlines
Value Bundle packages include 20 TV channels, 18 Films, Internet, Radio & Unlimited calls to UK landlines
Mini Bundle packages include TV channels 1-5, Radio & Unlimited calls to UK landlines
Television is free on children’s wards from 7am and 7pm but parents can purchase further viewing after 7pm if they wish.
The Hospedia Customer Care Centre is open 24hrs 7 days a week so if you need any assistance or have any queries please don’t hesitate to pick up the bedside handset and press the green operator button.
Click here for more information about Hospedia services.
*Prices subject to change.
Back
IMPORTANT INFORMATION ON BLOOD TESTING DUE TO COVID-19
Shielding Patients in very high risk for COVID Group
All people who have been identified as very high risk (requiring shielding) for COVID are in the process of being contacted by their clinician regarding their ongoing care. If you require a blood test whilst shielding as part of your care, appointment details including when and where your blood test will be carried out will be sent to you via a text message from SwiftQueue who manage our blood test bookings.
If you have regular blood tests and have been asked to have these, please ensure you have blood forms at home available; if you haven’t please contact your specialty to have some sent to you in advance of your blood tests.
Older People and Vulnerable Adults
People who are in the groups identified by the government as higher risk e.g are over 70 or receive a yearly flu jab, but are not in the very high risk (requiring shielding) group, can attend our normal blood test clinics. The blood test clinics and waiting areas have been adapted so that social distancing can be maintained.
Please check the locations on the map below.
Click on the map for information about phlebotomy clinics in Coventry. You can book an appointment online at the locations in red.
Please book an appointment before attending for a blood test. Click on the ‘Book Online’ button above. Booking an appointment helps patients, their carers and family members to plan their hospital visit better, helping to reduce clinic waiting times and enabling patients to be seen much more quickly.
Location: Outpatients Department, on the ground floor. Opening hours: 8am-4.45pm, Monday to Friday (excluding bank holidays).
Children under 16 years old will need to book online here.
Please book an appointment before attending for a blood test, click on the ‘Book Online’ button above. Patients from Rugby and the surrounding areas are able to access the Friends Blood Taking Unit at the Hospital of St Cross.
Referrals for blood tests can be from GP's, practice nurses or from hospital consultants. Patients are also able to leave other samples, such as urine, which have been collected at home, at the hospital's Pathology Reception.
Location: Near Brookfield House, just off North Road - map here. Opening hours: The blood taking clinic sessions for adults and children are listed below:
Monday -Friday 7am-4:45pm Appointment only
Wednesday Evening 5pm-7pm Suspended due to COVID
Saturday Morning 7am-10pm Suspended due to COVID
April 2020 NEW - This Clinic is now by appointment. Please book an appointment before attending for a blood test. Click on the ‘Book Online’ button above.
Address: Stoney Stanton Road, Coventry CV1 4FS Location: Access is via the main doors, the Phlebotomy team are in Area A. Opening hours: Monday to Friday (excluding bank holidays). 8am–4.45pm
Glucose Tolerance Test (GTT)
Specialist Tests - There are a small number of specialist tests where blood needs to be taken on a hospital site as the sample must be transferred to the laboratory rapidly for the test to be undertaken. Click here for a list of these specialist tests and to find out more.