Complaints

Your complaint or concern may be about something that can be resolved straight away by talking it through with a member of staff. You can approach staff within the service concerned, such as the Ward Manager, or if you would prefer to talk to someone independent of the care, you may value a discussion with PALS (Patient Advice and Liaison Service).

If you remain unhappy following this, PALS can offer guidance on whether the issues are eligible to be investigated under the NHS Complaints Procedure, which includes investigations of concerns around healthcare, and can assist you in making a formal complaint if necessary.

If your enquiry is related to concerns around the parking, please email visitor.parking@uk.issworld.com.

I am a?

Patient

Representative

Which area or department does your complaint refer to? *

Please tell us what happened (please include date and location of event if known, and anyone who was involved) *

How can we address these concerns for you? *

Support needed with the care or treatment
(for example a new appointment or the results from a test)

A formal investigation
(With a full response approved by the CEO)

A discussion with staff
(This could be by phone or in person)

Acknowledge my dissatisfaction
(Your feedback will be recorded and shared with the relevant specialties for learning)

Other
(Please provide any other information)

Your contact information

* = Mandatory fields

Name *

Address *

Date of Birth *

Contact Number *

Email Address *

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Complaints

Your contact information

The patient's information (if contacting us on behalf of another person)

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