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University Hospital

Hospital of St. Cross

Contact Us

Switchboard number

Our hospitals switchboard number is 024 7696 4000.

You can telephone a ward or department directly.  Telephone numbers are provided for University Hospital and the Hospital of St Cross.

Hospital addresses

University Hospital
Clifford Bridge Road
Coventry CV2 2DX

Hospital of St Cross
Barby Road
Rugby CV22 5PX

Key contact numbers

List of wards and departments at University Hospital.
List of wards at the Hospital of St Cross.

All media enquiries should be directed to the Communications Office.


Compliments, complaints or concerns

If you have any compliments, complaints or concerns, it is best to approach the Patient Advice and Liaison Service, known as PALS, in the first instance.

This service, the NHS equivalent of Customer Services, aims to help resolve your concerns before they become something more serious and can be your first point of contact if you would prefer not to speak directly with the staff directly involved in your care. PALS is available to help you with any feedback, concerns, questions or difficulties you may have with your care or Trust services.

To contact the service please telephone FREEPHONE 0800 028 4203 (calls are free from a BT landline but mobile phone charges may vary) or email feedback@uhcw.nhs.uk.

If you would like to write to the Chief Executive, please address it to:

Mr Andy Hardy
Chief Executive Officer
University Hospital
Clifford Bridge Road
Coventry CV2 2DX


If you know the name of the person you want to contact, individuals' addresses follow the format name.surname@uhcw.nhs.uk. You can also email the Trust via info@uhcw.nhs.uk. Please note this email is only monitored intermittently from 9am-5pm Monday to Friday. If you need urgent health advice, please call NHS 111.

To rebook or cancel an appointment please email Uhc-tr.patient-referrals@nhs.net

For all recruitment enquiries please email recruitment@uhcw.nhs.uk  

If you are a doctor in training and have a query regarding your commencement with the Trust, please email juniordoctors@uhcw.nhs.uk  


Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator for all health and social care services in England. The CQC cannot investigate individual complaints but can be contacted directly for information and advice, and to share feedback and experiences with them about health and social care services.

They can be contacted via the contact details below, but also online via the following link on their website.


CQC National Customer Service Centre
Newcastle upon Tyne

Telephone: 03000 616161
Fax: 03000 616171


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