Contact Us

 

If you need urgent health advice, please call NHS 111

Please be aware we are exceptionally busy at the moment. For those patients who don’t require urgent medical attention, remember you can seek advice from the NHS 111 helpline, your pharmacist or your doctor.

 

 

Visitor Map

Click here to download our new University Hospital Coventry Visitor Map.

 

E-mail

• Rebook or cancel an appointment: Uhc-tr.patient-referrals@nhs.net
• General recruitment enquiries: recruitment@uhcw.nhs.uk
• Doctor in training recruitment enquiries: juniordoctors@uhcw.nhs.uk
• General enquiries (monitored intermittently during office hours): feedback@uhcw.nhs.uk
• Generic work experience enquiries: workexperience@uhcw.nhs.uk
• Pharmacy work experience enquiries: Pharmacy.WorkExperience@uhcw.nhs.uk
• Apprenticeship enquiries: apprenticeships@uhcw.nhs.uk
• Caldicott Guardian: caldicott.gs@uhcw.nhs.uk
• Freedom of Information: complete the request form uhcw.infreemation.info/forms/foi
• Freedom to Speak Up Guardian: FreedomtoSpeakUpGuardian@uhcw.nhs.uk

 

Compliments, complaints or concerns

If you have any compliments, complaints or concerns which you want to share, please start by sharing these with the staff providing the care concerned so that they are aware and can quickly act on them. You can ask to speak with the Doctor providing care or, if on a Ward, the Nurse in charge.

If your concerns aren't resolved to your satisfaction then you can always approach the Patient Advice and Liaison Service (PALS) who will be happy to help. The PALS, the NHS equivalent of Customer Services, provides information, confidential advice and support to help resolve any concerns you may have about care, treatment or any of the hospital's services.

They can also help you access the Trust's Formal Complaints Process where required.

To contact the service please complete the online form.

Alternatively you can telephone freephone 0800 028 4203 (calls are free from a BT landline but mobile phone charges may vary)

If you would like to write to the Chief Executive Officer, please address it to:

Professor Andrew Hardy
Chief Executive Officer
University Hospital
Clifford Bridge Road
Coventry CV2 2DX

 

Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator for all health and social care services in England. The CQC cannot investigate individual complaints but can be contacted directly for information and advice, and to share feedback and experiences with them about health and social care services.

They can be contacted via the contact details below, but also online via their website.

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Telephone: 03000 616161

 

Media enquiries, photography and filming requests - for journalists only

All media enquiries should be directed to the Communications Team, either by email or telephone.

We are open from 9am to 5pm, Monday to Friday.

Email communications@uhcw.nhs.uk

Telephone (media enquiries only):

• 024 7696 4747
• 024 7696 5068

For urgent enquiries outside office hours, contact the hospital switchboard on 024 7696 4000 and ask for the executive on call.

 

Condition checks

Condition checks will only be given out if you have at least the name, date of birth and address of the patient concerned and in cases where names have been officially released (e.g. by the Police). We reserve the right to decline comment on any condition check if we so wish in respect of patient confidentiality.

 

Permission to film or take photographs

If you would like to film or take photographs at one of our hospitals you must obtain permission from the Communications team first.  For documentary filming requests, we ask for a minimum of three weeks' notice.

Anyone found filming or taking photographs without permission may be asked to leave the site immediately.

 

Major incidents

Should a local, regional or national major incident occur, the Trust has contingency plans that include arrangements for the media.  A press centre will be established and the media will be notified on arrival at the hospital site.  The press centre will be set up for press conferences and regular updates you will be provided alongside any opportunities for interviews (when appropriate).

Depending on the type of incident, we will decide at the time whether photographs/filming will be permitted and how this will be facilitated.

We will also utilise this website and our Twitter account (@nhsuhcw) to provide the latest updates.

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