Contact Us

If you need urgent health advice, please call NHS 111.

Hospital switchboard: 024 7696 4000

E-mail

Compliments, complaints or concerns

If you have any compliments, complaints or concerns, it is best to approach the Patient Advice and Liaison Service, known as PALS, in the first instance.

This service, the NHS equivalent of Customer Services, aims to help resolve your concerns before they become something more serious and can be your first point of contact if you would prefer not to speak directly with the staff directly involved in your care. PALS is available to help you with any feedback, concerns, questions or difficulties you may have with your care or Trust services.

To contact the service please telephone free phone 0800 028 4203 (calls are free from a BT landline but mobile phone charges may vary) or email feedback@uhcw.nhs.uk

If you would like to write to the Chief Executive, please address it to:

Professor Andrew Hardy
Chief Executive Officer
University Hospital
Clifford Bridge Road
Coventry CV2 2DX

Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator for all health and social care services in England. The CQC cannot investigate individual complaints but can be contacted directly for information and advice, and to share feedback and experiences with them about health and social care services.

They can be contacted via the contact details below, but also online via their website.

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Telephone: 03000 616161

 

Media enquiries, photography and filming requests and condition checks - for journalists only

All media enquiries should be directed to the Communications Team, either by email or telephone.

We are open from 9am to 5pm, Monday to Friday.

Email communications@uhcw.nhs.uk

Telephone:

  • 02476 967596
  • 02476 967617

For urgent enquiries outside office hours, call the hospital switchboard on 024 7696 4000 and ask for the executive on call.

Condition checks
Condition checks will only be given out if you have at least the name, date of birth and address of the patient concerned and in cases where names have been officially released (e.g. by the Police). We reserve the right to decline comment on any condition check if we so wish in respect of patient confidentiality.

Permission to film or take photographs

If you would like to film or take photographs at one of our hospitals you must obtain permission from the communications team first. Anyone found filming or taking photographs without permission may be asked to leave the site immediately.

 

Major incidents

Should a local, regional or national major incident occur, the Trust has contingency plans that include arrangements for the media.  A press centre will be established and the media will be notified on arrival at the hospital site.  The press centre will be set up for press conferences and regular updates you will be provided alongside any opportunities for interviews (when appropriate).

Depending on the type of incident, we will decide at the time whether photographs/filming will be permitted and how this will be facilitated.

We will also utilise this website and our Twitter account (@nhsuhcw) to provide the latest updates.