Contact Us

If you need urgent health advice, please call NHS 111.

Hospital switchboard: 024 7696 4000

E-mail

Compliments, complaints or concerns

If you have any compliments, complaints or concerns, it is best to approach the Patient Advice and Liaison Service, known as PALS, in the first instance.

This service, the NHS equivalent of Customer Services, aims to help resolve your concerns before they become something more serious and can be your first point of contact if you would prefer not to speak directly with the staff directly involved in your care. PALS is available to help you with any feedback, concerns, questions or difficulties you may have with your care or Trust services.

To contact the service please telephone free phone 0800 028 4203 (calls are free from a BT landline but mobile phone charges may vary) or email feedback@uhcw.nhs.uk.

If you would like to write to the Chief Executive, please address it to:

Mr Andy Hardy
Chief Executive Officer
University Hospital
Clifford Bridge Road
Coventry CV2 2DX

Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator for all health and social care services in England. The CQC cannot investigate individual complaints but can be contacted directly for information and advice, and to share feedback and experiences with them about health and social care services.

They can be contacted via the contact details below, but also online via their website.

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Telephone: 03000 616161

Media enquiries, photography and filming requests and condition checks - for journalists only

During office hours, all media enquiries should be directed to the Communications Team on 024 7696 7617 or sent to Communications@uhcw.nhs.uk

NB: this number is for media enquiries only.

For urgent enquiries outside office hours, call the hospital switchboard on 024 7696 4000 and ask for the executive on call.

Patient details will only be released for patient condition checks if you have:

  • the correct spelling of the name
  • the date of birth or age
  • the address of the patient concerned

The patient or next of kin will also need to consent to information being released. Only a brief indication of the condition of the patient will be given, such as the patient is stable or comfortable or critically ill.

Should a major incident occur, the Trust has a contingency plan that includes arrangements for the media. You will be given regular updates on the situation by the Communications Office. Depending on the type of incident, we will decide at the time on the best vantage point for photographs, filming and interviews.