Contact Us

If you need urgent health advice, please call NHS 111
 

Please be aware we are exceptionally busy at the moment. For those patients who don’t require urgent medical attention, remember you can seek advice from the NHS 111 helpline, your pharmacist or your doctor.

 

Ward or service

Reception

Area 2

Area 3

Area 4

Area 5

Ward 1

 

 

N/A

N/A

N/A

Ward 2 Acute Medicine Unit (AMU 2)

02476 965742

02476 965743

 

 

 

Ward 3 Acute Medicine Unit (AMU 3)

02476 965837

02476 965575

 

 

 

Ward 10 Green Pathway Surgery

02476 965635

 

 

 

 

Ward 11

02476 968226

 

 

 

 

Coronary Care Unit (CCU)

02476 965650

 

 

 

 

Ward 12 Acute Medicine Unit AMU 1

 

02476 966969

02476 966991

02476 966997

 

Ward 12 (Observation Ward)

 

02476 966991

02476 966969

02476 966264

 

Ward 14 (13-17 yrs)

02476 967432

 

 

 

 

Ward 15 (Infants 0-2 yrs)

02476 966595

 

 

 

 

Paediatric High Dependency Unit (PHDU)

02476 967021

 

 

 

 

Ward 16 (Children’s)

02476 968224

 

 

 

 

Ward 20 (Care of the Elderly)

02476 965120

02476 965220

02476 965320

02476 965420

 

Ward 20a (Medicine/Care of the Elderly)

 

 

 

02476 965563

02476965771

Ward 21c (Cardiology)

02476 965637

02476 965774

02476 965561

02476 965765

 

Ward 22 (Vascular)

02476 965755

02476 965756

 

 

 

Ward 22 Surgical Assessment Unit

02476 965757

02476 966185

 

 

 

Ward 22 Short Stay

02476 965376

 

 

 

 

Ward 23 Gynaecology

02476 966588

 

 

 

 

Ward 24 Antenatal

02476 964097

02476 966577 (A)

02476 966574 (B)

 

 

Ward 25 Maternity

02476 967315

02476 967312

 

 

 

Ward 30 (Respiratory)

02476 967680

02476 967678

02476 967675

 

 

Ward 31 (Respiratory)

02476 967844

 

02476 967837

02476 967845

 

Ward 31a (Respiratory)

 

02476 967842

 

02476 967681

 

Ward 32 (Surgery)

02476 968236

02476 967830

02476 965238

02476 965374

 

Ward 33 (Surgery)

02476 965380

02476 965379

02476 965370

02476 965374

 

Ward 34 (Haematology)

02476 965390

02476 965386

02476 965491 (Day unit)

02476 966114

 

Ward 35 (Cancer)

02476 965525

02476 965528

02476 965531

 

 

Ward 40 (Medicine Care of the elderly)

02476 968328

02476 968326

02476 968324

02476 968329

 

Ward 41 (Stroke services)

02476 967817

02476 967816

02476 967809

02476 967818

 

Ward 42 (Neurology)

02476 967798

02476 967796

 

 

 

Ward 43 (Neurosurgery) and Neuro Enhanced Care Unit

02476 965330

02476 965230

02476 965335

 

 

Ward 50 (Renal)

02476 968256 (Blue)

02476 968258 (Red)

 

 

 

Ward 52 (Trauma and Orthopaedics)

02476 967738

02476 967737

02476 965049 (Pre-Op)

02476 965305

 

Ward 53 (Trauma and Orthopaedics)

02476 965311

02476 965309

02476 965300

 

 

General Critical Care

02476 966556

 

 

 

 

Cardiothoratic Critical Care Unit (CCCU)

02476 965812

 

 

 

 

Critical Care Outreach

02476 966876

 

 

 

 

Bowel Screening Centre (C&W outpatient clinic)

0800 7076060

 

 

 

 

Dermatology

02476 966313

 

 

 

 

Endoscopy

02476 966755

 

 

 

 

Rheumatology Day Unit and Clinic

02476 966700 (Clinic)

02476 96603 (Day unit)

 

 

 

UHCW@Home

02476 966902

 

 

 

 

Lung Clinic Nurse Specialists

02476 965505

 

 

 

 

Respiratory Specialist Nurse

02476 966737

 

 

 

 

Respiratory Physiology

02476 965121

 

 

 

 

Community COPD

02476 966737

 

 

 

 

Community TB team

 

 

 

 

 

Haematology Day Unit

02476 965491

 

 

 

 

Arden Cancer Reception

02476 967272

 

 

 

 

Pallative Care

02476 965498

 

 

 

 

CAPD

02476 968308

 

 

 

 

Renal Day Unit

02476 967703

 

 

 

 

Neurophysiology fourth floor

02476 965121

 

 

 

 

Transplant Nephrology Clinic

02476 968246

 

 

 

 

Renal Nurse Specialisits

02476 967779

 

 

 

 

Warwickshire Institute for Diabetes Endocrinology and Metabolism (WISDEM)

02476 966006

 

 

 

 

Centre for Reproductive Medicine (CRM)

02476 968879

 

 

 

 

Gynae Suites

02476 967222

 

 

 

 

Gynae Clinic

02476 967350

 

 

 

 

Emergency Gynae Unit (EGU)

02476 967000

 

 

 

 

Community Midwifery

02476 967424

 

 

 

 

Maternity Ultrasound

02476 967348

 

 

 

 

Antenatal Clinic

02476 967349

 

 

 

 

Fetal Medicine and Fetal Wellbeing Unit (FWBU)

02476 967427

 

 

 

 

Labour Ward

02476 967339

 

 

 

 

Labour Triage

02476 967333

 

 

 

 

Lucina Birth Centre

02476 967425

 

 

 

 

Neonatal Unit, Special Baby Care Unit (SCBU) and Transitional Care Unit

02476 966673

 

 

 

 

Children’s Outpatients (OP)

02476 967216

 

 

 

 

Paediatric Medical Day Unit (PMDU)

02476 967271

 

 

 

 

Bereavement Service (Critical Care)

02476 966877

 

 

 

 

Bereavement Service (Maternity)

02476 967310

 

 

 

 

Chaplaincy

02476 967515

 

 

 

 

Patient Liaison Service (PALS)

02476 966051

 

 

 

 

Volunteers

02476 965147

 

 

 

 

Switchboard

02476 964000

 

 

 

 

 

E-mail

Compliments, complaints or concerns

If you have any compliments, complaints or concerns which you want to share, please start by sharing these with the staff providing the care concerned so that they are aware and can quickly act on them. You can ask to speak with the Doctor providing care or, if on a Ward, the Nurse in charge.

If your concerns aren't resolved to your satisfaction then you can always approach the Patient Advice and Liaison Service (PALS) who will be happy to help. The PALS, the NHS equivalent of Customer Services, provides information, confidential advice and support to help resolve any concerns you may have about care, treatment or any of the hospital's services.

They can also help you access the Trust's Formal Complaints Process where required.

To contact the service please complete the online form.

Alternatively you can telephone freephone 0800 028 4203 (calls are free from a BT landline but mobile phone charges may vary)

If you would like to write to the Chief Executive Officer, please address it to:

Professor Andrew Hardy
Chief Executive Officer
University Hospital
Clifford Bridge Road
Coventry CV2 2DX

Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator for all health and social care services in England. The CQC cannot investigate individual complaints but can be contacted directly for information and advice, and to share feedback and experiences with them about health and social care services.

They can be contacted via the contact details below, but also online via their website.

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Telephone: 03000 616161

 

Media enquiries, photography and filming requests and condition checks - for journalists only

All media enquiries should be directed to the Communications Team, either by email or telephone.

We are open from 9am to 5pm, Monday to Friday.

Email communications@uhcw.nhs.uk

Telephone (media enquiries only):

  • 024 7696 7596
  • 024 7696 5068

For urgent enquiries outside office hours, contact the hospital switchboard on 024 7696 4000 and ask for the executive on call.

 

Condition checks

Condition checks will only be given out if you have at least the name, date of birth and address of the patient concerned and in cases where names have been officially released (e.g. by the Police). We reserve the right to decline comment on any condition check if we so wish in respect of patient confidentiality.

 

Permission to film or take photographs

If you would like to film or take photographs at one of our hospitals you must obtain permission from the Communications team first.  For documentary filming requests, we ask for a minimum of three weeks' notice.

Anyone found filming or taking photographs without permission may be asked to leave the site immediately.

 

Major incidents

Should a local, regional or national major incident occur, the Trust has contingency plans that include arrangements for the media.  A press centre will be established and the media will be notified on arrival at the hospital site.  The press centre will be set up for press conferences and regular updates you will be provided alongside any opportunities for interviews (when appropriate).

Depending on the type of incident, we will decide at the time whether photographs/filming will be permitted and how this will be facilitated.

We will also utilise this website and our Twitter account (@nhsuhcw) to provide the latest updates.