We encourage all of our patients, their carers or relatives to speak up if they have been dissatisfied with the standard of care in our Trust. You should tell a member of staff as soon as you are aware of the problem. With most concerns an explanation and reassurance can be provided straight away and any issues resolved. If you don’t feel comfortable doing this you can contact our Patient Advice and Liaison Service (PALS).
Anyone who is receiving treatment or has received NHS treatment can complain and if you feel your treatment is affected due to raising a concern you should again contact the Complaints Manager. If you are unable to complain yourself you can ask a friend or relative to make the complaint for you. This will require your consent to enable us to take the matter forward, for us to liaise with any other provider involved and to respond to the person making the complaint on your behalf.
It is important that you make your complaint as soon as possible after the event you wish to complain about, but generally under the NHS Complaints Procedure it is only possible to investigate complaints made:
Within 12 months of the event or
Within 12 months of you realising you have something to complain about.
What will happen after I’ve complained?
If we cannot resolve your concern immediately we will acknowledge your concern or complaint within 3 working days. A contact number will be provided to give you the opportunity to ring and discuss your concerns. A thorough and fair investigation will then be carried out and we aim to provide a written response from the Chief Executive within 25 working days. If this timescale cannot be met then we will contact you with an explanation.
It is important to the Trust that we do all we can to resolve your complaint. If you are still dissatisfied after receiving the Chief Executive’s response, the opportunity is there for you to contact the Complaints Service who will be happy to go through the options with you. This may result in further correspondence from us, or a meeting.
If you’re not happy with our final response to your complaint and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. The Ombudsman makes final decisions on complaints that have not been resolved by the NHS, government departments and some other public organisations. The service is free for everyone. To take a complaint to the Ombudsman, go to www.ombudsman.org.uk/making-complaint or call the helpline 0345 015 4033. It is important you make your complaint as soon as you receive our final response as there are time limits for the Ombudsman to look into complaints.
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There are over 30 blood test service locations in and around Coventry. Most clinics have appointments to book in advance online. Click on the map for details of the clinic most convenient for you.
Click on the map for information about phlebotomy clinics in Coventry. You can book an appointment online at the locations in red.
You can also download a leaflet at this link.
We strongly advise all patients use our new online appointment system before attending for a blood test to avoid any disappointment. The new service helps patients, their carers and family members to plan their hospital visit better, helping to reduce clinic waiting times and enabling patients to be seen much more quickly.
Walk-in appointments remain available dependent on availability, however you may have to wait for the next available appointment time. Please note that walk-in patients will be given an approximate time slot and this may vary.
Location: Outpatients Department, on the ground floor. Opening hours: 8am-4.45pm, Monday to Friday (excluding bank holidays).
Based on demand we are only able to see a set amount of patients per day so, once we have filled all allocated slots we can no longer accept walk-ins. This may mean you will need to revisit the site to have your blood test on another occasion or book online for another site.
Patients from Rugby and the surrounding areas are able to access the Friends Blood Taking Unit at the Hospital of St Cross.
Referrals for blood tests can be from GP's, practice nurses or from hospital consultants. Patients are also able to leave other samples, such as urine, which have been collected at home, at the hospital's Pathology Reception.
Location: Near Brookfield House, just off North Road - map here. Opening hours: The blood taking clinic sessions for adults and children are listed below:
Monday -Friday 7am-8am Appointment only
Monday – Friday 8am-4.45pm *Appointments and walk-in available
Wednesday Evening 5pm-7pm Appointment only
Saturday Morning 7am-10pm Appointments only
* While we offer a walk in service, we highly recommend booking an appointment to save patients from waiting. If all walk in slots are filled, we may need to ask patients to attend again on another day, or to book online for another site.
Children under 16 years old will need to book online here.
Address: Stoney Stanton Road, Coventry CV1 4FS Location: Access is via the main doors, the Phlebotomy team are in Area A. Opening hours: Monday to Friday (excluding bank holidays). 8am–4.45pm - Based on demand we are only able to see a set amount of patients per day so, once we have filled all allocated slots we can no longer accept walk-ins. This may mean you will need to revisit the site to have your blood test on another occasion or book online for another site.
Glucose Tolerance Test (GTT)
Specialist Tests - There are a small number of specialist tests where blood needs to be taken on a hospital site as the sample must be transferred to the laboratory rapidly for the test to be undertaken. Click here for a list of these specialist tests and to find out more.