As part of delivering our key values of openness and improvement we would like to recruit patients, service users and carers to be mystery shoppers for our services.
By telling us about your experience you could be helping us to improve the service we provide to everyone.
Visitors using UHCW services are encouraged to get involved and confidentially share their experience with us to help influence improvements to our services.
Before your feedback is shared with anybody else it will be fully anonymised. Your feedback will then be shared with the department to highlight good practice and address any concerns.
By providing your feedback you will allow us to better see our services from your point of view and in turn ensure patients have the best experience and care possible.
Mystery shoppers give real time feedback right after you have experienced a service. Many other methods ask you to recall your thoughts at a later date which can be less reliable feedback and there can be delays in health services receiving results and taking action.
If you want to take part then get in contact with our Patient Experience Team via email at involve@uhcw.nhs.uk, the team will be in touch with further information, or for an informal chat you can phone 02476 965 196.
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There are over 30 blood test service locations in and around Coventry. Most clinics have appointments to book in advance online. Click on the map for details of the clinic most convenient for you.
Click on the map for information about phlebotomy clinics in Coventry. You can book an appointment online at the locations in red.
You can also download a leaflet at this link.
We strongly advise all patients use our new online appointment system before attending for a blood test to avoid any disappointment. The new service helps patients, their carers and family members to plan their hospital visit better, helping to reduce clinic waiting times and enabling patients to be seen much more quickly.
Walk-in appointments remain available dependent on availability, however you may have to wait for the next available appointment time. Please note that walk-in patients will be given an approximate time slot and this may vary.
Location: Outpatients Department, on the ground floor. Opening hours: 8am-4.45pm, Monday to Friday (excluding bank holidays).
Based on demand we are only able to see a set amount of patients per day so, once we have filled all allocated slots we can no longer accept walk-ins. This may mean you will need to revisit the site to have your blood test on another occasion or book online for another site.
Patients from Rugby and the surrounding areas are able to access the Friends Blood Taking Unit at the Hospital of St Cross.
Referrals for blood tests can be from GP's, practice nurses or from hospital consultants. Patients are also able to leave other samples, such as urine, which have been collected at home, at the hospital's Pathology Reception.
Location: Near Brookfield House, just off North Road - map here. Opening hours: The blood taking clinic sessions for adults and children are listed below:
Monday -Friday 7am-8am Appointment only
Monday – Friday 8am-4.45pm *Appointments and walk-in available
Wednesday Evening 5pm-7pm Appointment only
Saturday Morning 7am-10pm Appointments only
* While we offer a walk in service, we highly recommend booking an appointment to save patients from waiting. If all walk in slots are filled, we may need to ask patients to attend again on another day, or to book online for another site.
Children under 16 years old will need to book online here.
Address: Stoney Stanton Road, Coventry CV1 4FS Location: Access is via the main doors, the Phlebotomy team are in Area A. Opening hours: Monday to Friday (excluding bank holidays). 8am–4.45pm - Based on demand we are only able to see a set amount of patients per day so, once we have filled all allocated slots we can no longer accept walk-ins. This may mean you will need to revisit the site to have your blood test on another occasion or book online for another site.
Glucose Tolerance Test (GTT)
Specialist Tests - There are a small number of specialist tests where blood needs to be taken on a hospital site as the sample must be transferred to the laboratory rapidly for the test to be undertaken. Click here for a list of these specialist tests and to find out more.