As part of delivering our key values of openness and improvement we would like to recruit patients, service users and carers to be mystery shoppers for our services.
By telling us about your experience you could be helping us to improve the service we provide to everyone.
Visitors using UHCW services are encouraged to get involved and confidentially share their experience with us to help influence improvements to our services.
Before your feedback is shared with anybody else it will be fully anonymised. Your feedback will then be shared with the department to highlight good practice and address any concerns.
By providing your feedback you will allow us to better see our services from your point of view and in turn ensure patients have the best experience and care possible.
Mystery shoppers give real time feedback right after you have experienced a service. Many other methods ask you to recall your thoughts at a later date which can be less reliable feedback and there can be delays in health services receiving results and taking action.
If you want to take part then get in contact with our Patient Experience Team via email at involve@uhcw.nhs.uk, the team will be in touch with further information, or for an informal chat you can phone 02476 965998.
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Please ensure you have a current blood test request form, if not please contact your hospital consultant or GP and they will post one to you. Unfortunately, your blood test will need to be rescheduled if you do not have a blood test request form when you come to a Blood Test clinic.
All blood tests are by appointment, please book an appointment using the Book Online button below.
If you have an appointment and cannot attend, please remember to cancel or reschedule your appointment so that someone else can use the time slot that you no longer need.
If you cannot book an appointment online, family and friends may be able to help – you can book appointments for more than one person from one account. Booking online is the quickest way to make an appointment.
If this is not possible, there is a telephone line for those who cannot book online. Please call 02476 153546 between 8am and 1pm Monday to Friday, excluding Bank Holidays.