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Survey Results

What is the Friends and Family Test?

The Friends and Family Test is a important feedback tool that supports the fundamental principle that people who use NHS services have the opportunity to provide feedback. From April 2020, new NHS England guidance invites feedback on the overall experience of using the service. When combined with the supplementary follow-up free text question, the Friends and Family Test provides a mechanism to highlight both good and poor patient experience.

FFT provides a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.

FFT feedback is collected by text message, but patients, family members and careers can also leave their feedback online at Survey Centre - University Hospitals Coventry & Warwickshire (

For more information on the Friends and Family Test visit

Download the NHS Friends and Family test leaflet - a short guide for inpatients and A&E patients

Further information about the Friends and Family Test (FFT) and survey results can be found here.

If you would prefer not to be asked the FFT question, please contact our Patient Insight and Involvement Team by emailing or calling 02476 965186.

National patient Survey Results

To view the latest national Urgent and Emergency Care, Maternity, Outpatient and Children and Young People survey results, please visit:

More information about the National Survey Programme and how UHCW NHS Trust compare nationally can be found here: