Our set-up team are committed to making research happen. We provide all our customers with a dedicated, named, single point of contact during all stages of feasibility, study set up including budget negotiations. With research speciality knowledge, your contact will understand your business and the clinical areas within which you operate. You will receive a responsive service with regular updates as to progress and swift resolution of issues. Complemented by dedicated research teams in our support departments, (pharmacy, radiology, pathology, to name a few); you can be assured that you will receive an expert service.
Our clinical research teams are speciality specific, providing an excellent understanding of their patients and their clinical pathways. With our unique PatientTrackerTM (©2019 UHCW) technology, you can be assured that patients will be followed up according to your protocol, improving data completeness and accuracy.
Our R&D team uses a bespoke improvement technology (UHCWi) to continuously improve our service. We are proud to work with numerous pharmaceutical and medical device companies to help them answer important research questions.
Don’t believe us? Just listen to our customers:
‘I just wanted to say thank you for your hard work in getting [our study] approved in advance of our target timelines; this is really appreciated’.
‘Thank you for all of your help over the last few months. Hopefully we can work on another study again soon’.
‘Your team are doing a wonderful job at identifying and including patients into the XXXX trial. This is really great and is very much needed to help the UK to meet their recruitment target’.
‘I just wanted to thank you for doing an amazing job organising the SIV, I really appreciate it!’
‘I have quite honestly not worked with a better site than yours during my time working for [company name]. Collectively, in my opinion, you really are one of the best clinical trial sites that we collaborate with and you should be incredibly proud of the level of service that you deliver for us and your patients. It is uncommon to find sites that deliver such high performance across all areas (investigator, nurses, pharmacy etc.) and I think this is what really sets you apart from your peers. We, and I’m sure many other sponsor’s, rarely have the luxury of corresponding with an investigator who is so responsive and engaged, so Dr [name] thank you for this.’
‘[Names], thanks to you both for being so efficient, coordinating the study visits so effectively, and keeping us as a sponsor accountable by questioning our requests. This has helped us develop a strong working relationship which I think has contributed to the smooth running of the trial. You have kept the study going for your patients, with very few issues, especially during the worst part of the pandemic earlier this year when you had to drastically modify the way that the visits were performed.’
‘[Name] I would like to pay tribute to you and the pharmacy team. We have definitely asked a lot of you this year with multiple relabelling and expiring/patient IMP returns, unscheduled dispensations and regular dispensations, but you’ve just got on with it and always been so helpful when I’ve had something to ask you. I think that clinical trial pharmacies tend to get underpraised when a site is successful on a trial with the research teams tending to get all the plaudits, but you’ve been a critical part of the overall UHCW site team and I regard your clinical trials pharmacy very highly.’
UHCW can offer the following to our industry partners:
For more information please contact Research@uhcw.nhs.uk, or call Natassia Garton (R&D Business Manager - Commercial) on 02476 966096.
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