Check this out: Visible improvement thanks to new check-in screens

Patients visiting the eye clinic at University Hospital in Coventry are now able to check in more easily thanks to two brand new electronic screens.

The new touchscreens were introduced in February. They are just one in a series of improvements to the department that University Hospitals Coventry and Warwickshire (UHCW) NHS Trust has been making in recent months.

The work in Ophthalmology Outpatients is part of learning from UHCW’s partnership with the world-leading Virginia Mason Institute in Seattle to drive improvements in patient care.

The new screens can be used by everyone with an outpatient or acute appointment, which accounts for 70% of the clinic’s patients.

They speed up the process for checking in, with patients just needing to enter their birth date, gender and postcode to confirm attendance.

The information is then instantly sent to clinicians and receptionists so that they can see at a glance who has arrived.

The new screens are designed to be accessible for patients with poor eyesight through the use of larger fonts and yellow backgrounds, which make the letters stand out more.

Approximately 1,000 patients a month attend the Eye Clinic each month for outpatient appointments. The new check-in screens are already helping to reduce queuing time in the busy clinic.

This leaves more time for receptionists to answer any queries from patients, and is also reducing the queuing time for patients attending the Eye Casualty in the clinic.

The Ophthalmology Outpatients department is one of the first to benefit from UHCW’s work with the Virginia Mason Institute, which is already helping the Trust to improve the quality and efficiency of its patient care.

If the check-in screens continue to prove successful, there are plans to introduce them in other areas of the hospital.

Professor Harpal Randeva, Clinical Director for Specialist Medicine and Ophthalmology, said:
“These new screens are already improving the service for our patients, and staff.

“We’ve already noticed a reduction in queuing times, which is great news as it will make each hospital visit a lot more comfortable, especially for our older patients.

“Through the screens, we are also able to raise awareness of other services we provide, including clinical research programmes, which patients may be interested in participating in.”


Further information

The Eye Clinic is based in Clinic 9 in the Outpatients Department of University Hospital.

To find out more about UHCW’s partnership with the Virginia Mason Institute, please click here.