Choose the right healthcare service before visiting our Emergency Department

Our health and care services are exceptionally busy at the moment, with high peaks in demand for our Emergency Departments and ambulance services.

Teams are working hard to respond but for those who lives are not in imminent danger, emergency services are asking people to continue to support their local NHS and to contact 111, visit Coventry or Rugby Urgent Treatment Centre or speak to their pharmacist or GP for healthcare advice.

This will help keep services available for those who urgently need them, and we are hugely grateful for the ongoing support of the public in this.

Work on expanding our Emergency Department is under way and due to open in Spring 2023. The waiting room is being rebuilt while we continue to deliver urgent and emergency services. 

To support these improvements, a smaller temporary waiting room is currently in operation and we ask that only those people requiring emergency treatment use the seats in this space, plus essential carers by agreement with staff.

If you need to wait for your relative, there are seats in the main ground floor reception, cafe and shops area of the hospital accessed by the steps outside.

Our new improved and larger University Hospital Minor Injuries Unit is already open on ground floor near main reception.

Thank you for your continued patience and support.


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