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Inspirational stories abound as NHS Staff are celebrated at annual Outstanding Service and Care Awards

The inspirational achievements of individuals and teams at University Hospitals Coventry and Warwickshire (UHCW) NHS Trust have been celebrated at the twelfth Outstanding Service and Care Awards (OSCAs).

The annual awards recognise the hard work, dedication and care provided across the Trust.

Amongst the winners was Tanya Bevan, who took home the Behind the Scenes Individual or Team of the Year.

In 2015 one of Tanya's family members was an inpatient at UHCW over Christmas. She noticed some patients had no visitors and purchased festive gift bags and filled them with goodies such as toiletries, sweets, a card and a cracker.

Tanya hand delivered them to each patient on Christmas Eve – and has done so every year since. One patient was so overwhelmed at her generosity that they cried as they hadn't had anyone to share the experience with for years.

Quality and Information Officer Tanya said: “I was so shocked when my name was announced. But this award is not for me, it’s for all the wonderful NHS staff who go above and beyond every day to care for patients, not only physically but also emotionally.

“I am so proud to work for such a wonderful organisation filled with so many amazing people.”

Safeguarding Adults Support Nurse Jane Grantham scooped the Compassion in Care award after helping a victim of modern slavery.

Jane met the patient, who did not speak English, but through a smile and a calm voice managed to develop a relationship with them which would prove pivotal to their life.

With the support of agencies, the patient was discharged to a safe place and fully supported. Jane gathered clothes and belongings for them to wear. Colleagues said that 'without her tenacity and respect, this patient may not have been able to break free from the exploitative environment'.

Jane said: “We are lucky to be a position to make a difference to our patients which can change their lives. I am so incredibly proud of our Safeguarding Team and the Trust who care for so many people as if they are one of our own family members.”

The two Chief Executive’s awards went to Emergency Medicine Consultant Chris Turner, who lives by what he teaches – Civility Saves Lives – and the nationally recognised Rugby Cardiac Rehabilitation Team, which prides itself on patient and family centred care.

Professor Andy Hardy, Chief Executive Officer at UHCW, said: “It was fantastic to see so many staff and volunteers being recognised for the excellent service they provide to the people of Coventry and Warwickshire on a daily basis.

“There are countless examples of how our colleagues really make this a great organisation to be a part of. I’d like to thank everyone for their continued dedication and commitment to continuously improving care for patients.”

The winners of the 2019 OSCAs are:

  • Apprentice of the Year: Adele Tidman, Support Officer in the Safety and Risk Department
  • Behind the Scenes Award: Tanya Bevan, Quality and Information Officer
  • Compassion in Care: Jane Grantham, Safeguarding Adults Support Nurse
  • Going the Extra Mile for Patients: Eileen Boyle, Healthcare Assistant, Ward 12 Observation
  • Innovation or Service Development: Audiology Team
  • Leader of the Year: Michael Brown, Technical Service Manager within our Radiotherapy Physics Team
  • Outstanding Contribution to the Education of Warwick Medical Students: Roshni Karavadra, Phase 3 Medical School Administrator
  • Project Co Award for Vinci/ISS staff: Karen Cairns, ISS Domestic
  • Volunteer of the Year: Raymond Davison, Volunteer Chaplain
  • Working in Partnership with ISS Award: Debbie Harris, Dementia Lead Nurse
  • People’s Choice Award: Susan Ferguson, Urology Assistant Practitioner and Sarah Roth, Clinical Nurse Specialist in Continence and Urology
  • UHCW Charity Supporter of the Year: Adam Rubidge
  • Chief Executive Officer’s Award: Chris Turner, Consultant in Emergency Medicine
  • Chief Executive Officer’s Award: Rugby Cardiac Rehabilitation Team

The event was made possible thanks to sponsorship by the Coventry and Rugby Hospital Company plc, Coventry University, ISS, University Hospitals Coventry and Warwickshire Charity, Vinci Facilities and Warwick Medical School.

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