6 October 2019
The inspirational achievements of individuals and teams at University Hospitals Coventry and Warwickshire (UHCW) NHS Trust have been celebrated at the twelfth Outstanding Service and Care Awards (OSCAs).
The annual awards recognise the hard work, dedication and care provided across the Trust.
Amongst the winners was Tanya Bevan, who took home the Behind the Scenes Individual or Team of the Year.
In 2015 one of Tanya's family members was an inpatient at UHCW over Christmas. She noticed some patients had no visitors and purchased festive gift bags and filled them with goodies such as toiletries, sweets, a card and a cracker.
Tanya hand delivered them to each patient on Christmas Eve – and has done so every year since. One patient was so overwhelmed at her generosity that they cried as they hadn't had anyone to share the experience with for years.
Quality and Information Officer Tanya said: “I was so shocked when my name was announced. But this award is not for me, it’s for all the wonderful NHS staff who go above and beyond every day to care for patients, not only physically but also emotionally.
“I am so proud to work for such a wonderful organisation filled with so many amazing people.”
Safeguarding Adults Support Nurse Jane Grantham scooped the Compassion in Care award after helping a victim of modern slavery.
Jane met the patient, who did not speak English, but through a smile and a calm voice managed to develop a relationship with them which would prove pivotal to their life.
With the support of agencies, the patient was discharged to a safe place and fully supported. Jane gathered clothes and belongings for them to wear. Colleagues said that 'without her tenacity and respect, this patient may not have been able to break free from the exploitative environment'.
Jane said: “We are lucky to be a position to make a difference to our patients which can change their lives. I am so incredibly proud of our Safeguarding Team and the Trust who care for so many people as if they are one of our own family members.”
The two Chief Executive’s awards went to Emergency Medicine Consultant Chris Turner, who lives by what he teaches – Civility Saves Lives – and the nationally recognised Rugby Cardiac Rehabilitation Team, which prides itself on patient and family centred care.
Professor Andy Hardy, Chief Executive Officer at UHCW, said: “It was fantastic to see so many staff and volunteers being recognised for the excellent service they provide to the people of Coventry and Warwickshire on a daily basis.
“There are countless examples of how our colleagues really make this a great organisation to be a part of. I’d like to thank everyone for their continued dedication and commitment to continuously improving care for patients.”
The winners of the 2019 OSCAs are:
The event was made possible thanks to sponsorship by the Coventry and Rugby Hospital Company plc, Coventry University, ISS, University Hospitals Coventry and Warwickshire Charity, Vinci Facilities and Warwick Medical School.
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IMPORTANT INFORMATION ON BLOOD TESTING DUE TO COVID-19
If you are experiencing symptoms associated with COVID-19, e.g. fever, loss of taste or continuous new cough, please DO NOT attend for a blood test.
Click on the map for information about phlebotomy clinics in Coventry. You can book an appointment online at the locations in red.
Please book an appointment before attending for a blood test. Click on the ‘Book Online’ button above. Booking an appointment helps patients, their carers and family members to plan their hospital visit better, helping to reduce clinic waiting times and enabling patients to be seen much more quickly.
Location: Outpatients Department, on the ground floor. Opening hours: 8am-4.45pm, Monday to Friday (excluding bank holidays).
Children under 16 years old will need to book online here.
Please book an appointment before attending for a blood test, click on the ‘Book Online’ button above. Patients from Rugby and the surrounding areas are able to access the Friends Blood Taking Unit at the Hospital of St Cross.
Referrals for blood tests can be from GP's, practice nurses or from hospital consultants. Patients are also able to leave other samples, such as urine, which have been collected at home, at the hospital's Pathology Reception.
Location: Near Brookfield House, just off North Road - map here. Opening hours: The blood taking clinic sessions for adults and children are listed below:
Monday -Friday 7am-4:45pm Appointment only
Wednesday Evening 5pm-7pm Suspended due to COVID
Saturday Morning 7am-10pm Suspended due to COVID
April 2020 NEW - This Clinic is now by appointment. Please book an appointment before attending for a blood test. Click on the ‘Book Online’ button above.
Address: Stoney Stanton Road, Coventry CV1 4FS Location: Access is via the main doors, the Phlebotomy team are in Area A. Opening hours: Monday to Friday (excluding bank holidays). 8am–4.45pm
Glucose Tolerance Test (GTT)
Specialist Tests - There are a small number of specialist tests where blood needs to be taken on a hospital site as the sample must be transferred to the laboratory rapidly for the test to be undertaken. Click here for a list of these specialist tests and to find out more.