New information folders helping patients at their bedside

New patient information folders are now available at bedsides at University Hospital in Coventry, and the Hospital of St Cross in Rugby.

The guides for patients were designed with the involvement of patients and staff.  They are now available on every adult inpatient ward at University Hospital and Hospital of St Cross, which are run by University Hospitals Coventry and Warwickshire (UHCW) NHS Trust.

The new folders contain lots of information that patients said they wanted to know or see, including a ‘who’s who’ of staff on the wards, details of hospital services and facilities, and how to stay healthy and safe while in hospital.

They also contain a patient communication book (Hello, how may I help you?) for patients and relatives to make a note of anything that they’d like the ward team to answer or address, or for staff to give patients handy information or reminders about their ongoing care and recovery.  Patients can take away these paper booklets after they leave the hospital.

 

Ruth Pearman, Ward Manager of Ward 20 said:

“It’s so good to have the information that patients need all in one place.  It also helps us have conversations with patients about what to expect from their stay, and all the services available to them.

“The new folders are also a lot smaller than the previous ones, so they’re much easier for frail patients to hold.”

 

Professor Meghana Pandit, Chief Medical Officer and Deputy CEO at UHCW NHS Trust, said:

“I’m so proud to have these new folders on wards at both our hospitals to improve the experience for our patients and visitors.

“Patients have been asking us for more information about their care, and these set out what they can expect, and also what services are available to them.

“Combined with our new website, and other new services like the Improvement Hub on the ground floor, we’ve transformed the information available to our patients and visitors.”


Back