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Patients to be sent short survey to help reduce waiting lists for elective care

13 December 2024

As part of the Trust’s ongoing efforts to reduce waiting lists, patients on the waiting list at University Hospital, Coventry or the Hospital of St Cross, Rugby will be contacted from week commencing Monday 16th December via SMS text message.

By completing this important survey, you will help us to ensure that our waiting lists are up to date so we can effectively prioritise your care and our resources. 

Patients contacted via SMS will receive a unique four-digit pin and a link to a secure portal. After clicking the link, you will be prompted to enter your pin and date of birth to log in before being asked to complete a short survey.

If you hear from the Trust, please respond as soon as you are able within 30 days.

Professor Andy Hardy, Chief Executive Officer of University Hospitals Coventry and Warwickshire (UHCW) NHS Trust, said: “We are working incredibly hard to reduce our waiting times and ensure our patients are treated or seen as quickly as possible.

“Your responses to this survey, which should take no more than 10 minutes to complete, will help us to ensure our waiting lists are up to date and offer updates on their condition so we can offer the right level of support and care.

“If you receive a text message, please be assured that this is from the Trust and complete the survey at the earliest opportunity.”

Texts will begin to be sent out from Monday 16th December to Thursday 19th December. Messages will resume on Monday 30th December until Thursday 9th January.

Answers to some frequently asked questions (FAQs) can be found here.


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We are pleased to invite applications from experienced Band 5 Registered Nurses to join our dedicated Community Nursing Team. This is an exciting opportunity to be part of a forward-thinking service delivering high-quality care to people across our local communities.

As a Community Nurse, you will play a vital role in supporting patients to remain safe, independent, and well within their own homes. You will work within a compassionate and highly skilled multidisciplinary team, helping to shape the future of community healthcare and improve patient outcomes.

This position offers a varied and rewarding experience, with care delivered across both patients’ homes and community clinic settings. You will be entrusted with managing your own caseload and delivering personalised, evidence-based care that meets the individual needs of each patient.

You’ll be supported by a collaborative team environment that values professional development, autonomy, and high standards of patient care.

The key responsibilities within this role are:

  • Delivering high-quality, evidence-based nursing care in community settings
  • Supporting patients to maintain independence, safety, and wellbeing at home
  • Managing your own caseload, ensuring effective care planning and delivery
  • Working collaboratively within a multidisciplinary team to ensure seamless care
  • Providing person-centred care that promotes recovery and independence
  • Building strong, trusting relationships with patients and their carers
  • Empowering individuals through education, support, and compassionate communication
  • Contributing to the continuous improvement of community healthcare services

Why Join Our Community Nursing Team?

Joining our team means becoming part of a supportive and dynamic workforce committed to delivering exceptional care. We are passionate about:

  • Enhancing patient experience and outcomes
  • Supporting staff development and career progression
  • Promoting teamwork, respect, and inclusivity
  • Driving innovation within community healthcare services

This is your opportunity to make a meaningful impact while growing your career in a rewarding and community-focused environment.

If you are interested in this opportunity, please click here to apply.

For more information about this role, please contact Claire Lloyd, Lead Nurse for Recruitment: claire.lloyd@uhcw.nhs.uk

 

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