7 June 2023
Patients on the waiting list at University Hospital, Coventry or the Hospital of St Cross, Rugby are being contacted via SMS text message or postal letter as part of the Trust’s ongoing efforts to reduce delays.
By completing this important survey you will help us to ensure that our waiting lists are up to date so we can effectively prioritise your care and our resources.
Patients contacted via SMS will receive a unique four-digit pin and a link (https://patienthub-uhcw.oncreate.app/login) to a secure portal. After clicking the link, you will be prompted to enter your pin and date of birth to log in before being asked to complete a short survey.
Where we do not have a mobile contact number on our system, a postal letter will be sent with a printed copy of the survey.
If you hear from the Trust, please respond as soon as you are able within 30 days.
Professor Andy Hardy, Chief Executive Officer of University Hospitals Coventry and Warwickshire NHS Trust, said: “We are working incredibly hard to reduce our waiting times and ensure our patients are treated or seen as quickly as possible.
“Your responses to this survey, which should take no more than 10 minutes to complete, will help us to ensure our waiting lists are up to date and offer updates on their condition so we can offer the right level of support and care.
“If you receive a text message or postal survey, please be assured that this is from the Trust and complete the survey at the earliest opportunity.”
Further information on the processes to follow and frequently asked questions can be found here.
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Please ensure you have a current blood test request form, if not please contact your hospital consultant or GP and they will post one to you. Unfortunately, your blood test will need to be rescheduled if you do not have a blood test request form when you come to a Blood Test clinic.
All blood tests are by appointment, please book an appointment using the Book Online button below.
If you have an appointment and cannot attend, please remember to cancel or reschedule your appointment so that someone else can use the time slot that you no longer need.
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If this is not possible, there is a telephone line for those who cannot book online. Please call 02476 153546 between 8am and 1pm Monday to Friday, excluding Bank Holidays.