Trust shortlisted for HSJ Digital Organisation of the Year Award

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust has been recognised for its technological innovation and expertise after being shortlisted three times in this year's Health Service Journal (HSJ) Digital Awards.

The HSJ Digital Awards 2025 shine a light on organisations driving meaningful change through technology, improving patient outcomes, streamlining processes and enhancing the overall quality of care.

The Trust’s first shortlisted entry is in the Digital Organisation of the Year category for our work on key projects such as the Electronic Patient Record (EPR), the launch of new patient portal - myhealth Coventry and Warwickshire - and the implementation of artificial intelligence (AI) for validation, process mining and clinical coding.

Being shortlisted in the ‘Digital Organisation of the Year’ category recognises the scale of change that we have implemented in such a short space of time – this is testament to all of the hard work from colleagues across the organisation over the past year.

The implementation of EPR has transformed the way we deliver care at UHCW, with all patient records now digitised. This means patients no longer have to repeat the same information multiple times or have to wait for their records to be transported around the Trust - it's all at the clinician’s fingertips in a new, digital format.

The deployment of the system was the biggest of its kind in Europe to date and allowed the Trust to launch its patient portal to put patients more in control of their own care, with 24/7 access to view clinical letters, scheduled appointments and selected blood test results.

As part of a wide variety of digital advancements, the Trust has also partnered with AWS, IBM, Celonis and Proximie to deliver data analysis, digital solutions and generative AI proof of concepts to transform the way we communicate with and care for patients.

By optimising the timing of text reminders to patients, for example, UHCW NHS Trust was able to reduce the Did Not Attend (DNA) rate in Outpatients from 10 to four per cent. This avoided 1,800 missed appointments each week, allowing 900 more patients to be seen per week. The success of the project caught the attention of NHS England and has positioned the Trust as a Centre of Excellence for process mining.

Our other shortlisted entry is for improvements made by the One Coventry Integrated Team (OCIT), they have been recognised in two categories: Connecting Health and Social Care through Digital and Improving Out of Hospital Care through Digital.

The team is made up of the acute hospital, community, social care services and local care providers to support patients out of hospital and closer to home.

Coventry teams worked in partnership with digital partner InterSystems and health and care integration specialists Newton to develop a shared digital record that is now used to support adults across the city achieve more independent outcomes. Its impact has been substantial, with a significant reduction in emergency hospital admissions as well as an annual cost saving in adult social care of more than £4 million.

Chief Digital and Data Officer Natasha Chare said: “To have entries shortlisted across three categories is a tremendous achievement.

“This is fantastic recognition of our ongoing dedication to developing technologies and processes which support our colleagues and teams to uphold the highest levels of patient care and safety.

“We know the Government is embracing digital innovation as a top priority and I’m proud to see the Trust leading the way in this area.”

Winners will be announced in a ceremony at the ICC in Birmingham on Thursday 26^th June.