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Image relating to University Hospitals Coventry and Warwickshire (UHCW) NHS Trust has been rated as Good by the Care Quality Commission (CQC).

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust has been rated as Good by the Care Quality Commission (CQC).

In October and November 2019, the CQC undertook a detailed inspection of clinical services and carried out an expert review into how well UHCW is led.

The Trust’s overall rating of Good has improved from its previous Requires Improvement rating published in August 2018. The CQC recognised significant improvements in Urgent and Emergency Care, Critical Care, Maternity and Outpatients.

Staff at UHCW, which manages University Hospital in Coventry and the Hospital of St. Cross in Rugby (both rated as Good), are delighted with the findings.


Professor Andy Hardy, Chief Executive Officer, said: “We’re delighted that the hard work and improvements made since our last inspection have been recognised by the CQC.

“We are very proud of our skilled employees and the professional and dedicated way in which they provide the highest levels of care and compassion.

“This was recognised by the CQC, who praised staff for being ‘fully committed and passionate about achieving the best possible outcomes for patients’.

“Our aim is to offer the best possible patient experience and to be a national and international leader in healthcare. This report shows we are achieving real progress on that journey.”

The Trust has been working closely with the renowned Virginia Mason Institute in America over the last five years to further improve patient care and reduce waste through our improvement methodology known as UHCWi.

Inspectors complimented the ‘very open and transparent’ culture of the organisation as well as the high levels of engagement in place with patients, staff, equality groups, the public and partner organisations to plan and manage services.

Within their formal report, inspectors highlighted many areas of outstanding practice across the Trust including:

· A new tool to manage referral to treatment waiting times, which was being implemented. This used seasonal fluctuations to help plan referrals.

· A very proactive patient safety response team, supporting immediate review of all significant incidents.

· An effective process in urgent and emergency care at University Hospital Coventry to escalate patients requiring further assessment.

· Exceptional support for staff development in critical care at University Hospital Coventry. The department’s inclusive culture fostered a collaborative approach to improving care.

· A world-class centre studying miscarriage, operating in the maternity service at University Hospital Coventry. Tommy's National Centre for Miscarriage Research includes a biomedical research unit with dedicated midwives recruiting patients for National Institute for Health Research studies.

- The Trust’s electronic medicines’ management system, designed to monitor the temperature of medicine cabinets instead of room temperature, was described as ‘highly accurate, novel and innovative’.

The CQC inspected Urgent and Emergency Care, Maternity, Medical Care and Neurosurgery at University Hospital as well as Outpatients at the Hospital of St. Cross, Rugby.

Stella Manzie DBE, Chair of the Trust’s Board of Directors, said: “I am delighted that the Trust has reached the important milestone of being rated as Good.

“Being recognised as Good by the CQC across both University Hospital and the Hospital of St Cross is affirmation of the amazing work carried out by our caring and committed staff and the positive impact of our ongoing UHCWi Programme. I would like to pay tribute to my colleagues on the Board for the leadership they have provided.

“Whilst the report contains a great number of positives, there is still room for improvement and we will continue working on every aspect of the Trust’s services and with our partners across Coventry and Warwickshire to strengthen the Health and Social Care system as a whole.

“We would like to thank everyone who works for the Trust for the pride and expertise they continue to show in providing the best care possible.”

Full reports for the Trust can be found on the CQC’s website -

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