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CNO BULLETIN August 2023


In this issue:

Pathway to Excellence Designation Anniversary - Tracey Brigstock
Excellence Every Day - Well-Being
Improvement a key theme as Ward Accreditation results announced
Call-out: Nursing, Midwifery and Climate Change Survey
Celebrating UHCW - NHS staff stories
Boost your competence, confidence and courage as an Anti Racism Leader
Do I need to complete EPR E-learning and classroom training before Go-Live?
Gallery: NHS 75 celebrations continue with Bake Off competitions
Share your views on research at the Trust with a brief survey
Anna Steward crowned as latest DAISY Award Honouree
Tweets of the month


Pathway to Excellence Designation Anniversary - Tracey Brigstock

Welcome to August’s edition of the CNO bulletin. After starting our excellence journey in 2019 I can hardly believe that this month sees us mark the first anniversary of becoming the first university hospital in the UK to be awarded the prestigious Pathway to Excellence® designation – how time flies!

Since then, your commitment to excellence has remained outstanding and as we celebrate this remarkable milestone, I have been reflecting on some of our amazing achievements over the last 12 months:

  1. We continue to grow our multi-professional shared decision-making councils who are directly influencing practice and innovating new ideas to enhance patient care and staff experience.
  2. Many of you have also achieved fantastic results in ward accreditation results this year, which is further testament to your commitment to improving patient outcomes and experience.
  3. Our number of DAISY honourees across the organisation now totals 80! This signals the extraordinary compassion in care provided to patients and their families every day.

I hope you will enjoy reading more about each of these elements of excellence in this edition of the bulletin as we continue to go from strength to strength on our journey of continuous improvement and look forward to the next 12 months and beyond!

Excellence Every Day - Well-Being


Our nursing, midwifery, and allied health professions “Excellence every day” showcase celebrates the achievements of our teams and recognises how these contribute to improved outcomes and positive experiences for our staff, our patients, and their families.

Our focus for July was “Excellence every day in well-being.” A holistic approach to well-being supports our staff to feel well, happy, and healthy at work.

It was great to hear from all those who shared great examples of what excellence in well-being means to you, what you are doing in your areas, and how this supports staff to deliver high-quality patient and family-centred care. Here are some of our highlights this month:

  • I find Peer Support a great way of boosting my wellbeing. We spend 10 minutes over a coffee first thing in the morning talking about what our day is going to bring. It allows me to start the day with an optimistic view. At the end of the day, we ask ‘How has your day been?’ This allows me to leave my work at work and not take it home with me. There is a lot to be said for a simple ‘how is your day going’ interaction. You just might make someone’s day for showing that you care."
    -Liz Fitzhugh, Clinical Lead Net Zero
  • The UHCW Practice Development Team support the well-being of Student Nurses by delivering quarterly Student Nurse well-being events in the Trust, with the support of various departments and teams.
    -Practice Development Team

  • “Mentorship and support from peers and leaders is important. I am fortunate to have been surrounded by peers who have offered support, shown leadership, mentorship, and guidance. Without them, none of what I have achieved to date would be possible.”
  • -Jodie Storrow, Clinical Operations Manager, Integrated Care

Improvement a key theme as Ward Accreditation results announced

This year’s annual accreditation assessments have now been completed across all of the adult based wards (Cohort 1).

Congratulations to wards that have demonstrated improvement from last year’s assessment, regardless of award achieved.

This year there have been 9 Silver awards and 5 Bronze awards, a special mention to Ward 33 surgery as they have achieved their second Silver award!

The Accreditation Framework will be rolled out across the following areas (Cohort 2) over the next 12 months: Critical Care/Cardiothoracic Critical Care, Neonates, Maternity and Paediatrics.

Click here to view the full results.


Call-out: Nursing, Midwifery and Climate Change Survey

Registered Nurse, Ebenezer Akore Yeboah is currently pursuing a PhD in Nursing and Climate change at Coventry University.

His completed literature review has been accepted at four different conferences including the RCN Research International Conference 2023 and he is now undertaking a global survey.

If you are a Registered Nurse or Midwife, please share your views on sustainable healthcare practices and climate change by completing the survey here:


celebrating uhcw - NHS staff stories

As part of last month’s celebrations for the 75th anniversary of the NHS, we recognised the hard work and commitment of our staff and our important contributions to the NHS. UHCW staff shared their stories about how they are connected to the NHS and how it has touched their lives. Here are two of their stories:

Jayne Armitage, Staff Nurse, Pre-Operative Services

I started in the NHS on 24th October 1977. I chose to work in the NHS as I trained with the NHS and have continued out of loyalty to work within the NHS.

My role as a staff nurse in pre-operative services includes assessing patients prior to elective surgery across all adult specialities. I ensure that they have relevant investigations and are prepared for surgery. My role also involves liaising with surgical teams, GPs, and other members of the multidisciplinary teams to ensure the individual is fully prepared for surgery.

My favourite part of my role is being part of the patient’s journey on their pathway to surgery.

I would say to someone thinking about a career in the NHS: Go in with an open mind. The NHS helps a lot of people and you will be a part of that. I am proud to say that I have worked for the same organisation for the last 46 years!


Claire Lloyd, Lead Nurse for Recruitment

I started in the NHS in 2006 as a healthcare assistant. After sixteen months I undertook my nurse training at Coventry University as a mature student. I qualified in 2011 and since then I have worked at University Hospitals Coventry and Warwickshire NHS Trust.

After working as a newly qualified nurse on an observation ward within the Emergency Department, I became a staff nurse on Trauma and Orthopaedics, then on the Major Trauma Unit within Orthopaedics. I progressed and achieved my first ward sister post on a Cardiothoracic ward. In 2018 I returned to Trauma and Orthopaedics as the Clinical Education Lead, where I worked through the COVID-19 pandemic, and in 2021 I became the Lead Nurse for Recruitment, working across the organisation.

I have enjoyed the variety in my roles and have had many proud moments in my career.

In Major Trauma, we had a great team that felt like a little family; we worked together and supported each other. As some of our patients spent months on our ward recovering after a major trauma, we were able to build long-term positive relationships with our patients and their relatives. We got to know them and felt like part of their families. They felt comfortable asking us questions to understand more about their care and were able to confide and build trusting relationships with us. It was great to see how they trusted us, and it was very rewarding building these relationships with patients and their families, supporting them through some of the most difficult moments in their lives.

In my Clinical Education post, I was very proud of the orthopaedic course I set up for new starters. Consultants and Specialist Nurses came and taught our new starters in the course. The course received great feedback and empowered nursing staff by educating them on orthopaedic care and increasing their confidence. It also supported the development of positive relationships between our nurses and Consultants. It was great to see our nurses and Consultants getting to know each other and chatting about things they had discussed on the course.

In my post as Lead Nurse for Recruitment, I have enjoyed the assessment days where we recruit Health Care Support Workers. It has been a great experience promoting the Trust at various events, such as the Milton Keynes and London job events, and working with so many different teams across the organisation! It has been so rewarding seeing everyone’s hard work come to life at these recruitment events, and so wonderful to experience and support the diversity of our workforce across the NHS.

Boost your competence, confidence and courage as an Anti Racism Leader

These anti-racism leadership webinars, available to all staff, are great opportunities to develop your confidence in being inclusive and compassionate to your colleagues and teams.
Click here to book your place.

Do I need to complete EPR E-learning and classroom training before Go-Live?

If you will be working during the first two weeks after the 15th October you will need to have completed both E-Learning and classroom EPR training. To make sure you’re able to do this, you must book on to a training session as soon as possible so you do not leave it until the last few weeks when sessions may be fully booked.

The training sessions will provide you with the best way to get hands on experience on how to use the system correctly to ensure a smooth transition during the Go-Live. For further FAQs on training, click here.


Gallery: NHS 75 celebrations continue with Bake Off competitions

Celebrations for the 75th anniversary of the NHS continued across the Trust with a Bake Off competition. Take a look at the mouthwatering gallery below to see some of the submissions.


Share your views on research at the Trust with a brief survey

We are one of the country’s largest teaching hospitals and we are committed to developing the next generation of healthcare professionals.

We want to encourage everyone at UHCW to be involved in research in a way that makes sense for them and to contribute directly to improving patient outcomes.

The Research Council (Research Shared Decision-Making Council) have created a brief survey and your response would be very helpful.

The purpose of the survey is to find out how aware staff and volunteers are of research within the trust.

We hope to use this information to create solutions that addresses exactly what staff and volunteers need to promote research visibility within the trust.

The survey can be completed here.

ANNA Steward Crowned as latest DAISY Award honouree

Professional, comforting and reassuring – these are just a few of the words used to describe our latest DAISY Award Honouree, Anna Steward.
Funded by UHCW Charity, the DAISY Awards are a globally recognised scheme which allow us to celebrate our incredible nurses and midwives through patient nominations.
Cardiac Rehabilitation Nurse Anna has been celebrated for her professional and compassionate nature whilst caring for a patient.
Her nomination read: “I felt quite unwell and as I was unable to get a GP appointment, I sought help. It was Anna Steward who responded to my cry for help.
“She did an ECG and offered comfort & reassurance. She was calm and professional and when the cardiologist wanted a heart failure nurse to arrange and monitor a new drug regime, I was so relieved to find it was Anna who was going to do this.
“I was referred back to the rehab programme & Anna was there at each session to check that I was okay.
“For me, she was a safe piece of land in which I felt safe! Thank you Anna.”

Tweets of the Month