The Quality Account is an annual report that summarises how the Trust is working to improve the quality of its services, the progress we have made and our priorities for the coming year.
For 2017/2018 the Board has decided that our quality improvement priorities are:
Our Quality Strategy for 2016-21 is available to download here: Quality Strategy 2016-21
Our Patient Experience and Engagement Delivery Plan for 2018-21 sets out the delivery plan to achieve our five key Patient Experience objectives from the Trust Quality Strategy 2016-21 and is available to download here: Patient Experience and Engagement Delivery Plan 2018-21
2017-18 Complaints and PALS Annual Report
2016-17 Complaints and PALS Annual Report
2016-17 Quality Account
2015-16 Quality Account
2015-16 Quality Department Annual Report
2015-16 Complaints and PALS Annual Report
2014-15 Quality Account
2014-15 Quality Account Summary
2014-15 Quality Department Annual Report
2013-14 Quality Account
2013-14 Clinical Audit and Effectiveness Report
2013-14 Patient Experience Annual Report
2012-13 Quality Account
2012-13 Quality Account Summary
2012-13 Clinical Audit and Effectiveness Supplement
2012-13 CQUIN Supplement
2011-12 Quality Account
2011-12 Quality Account Summary
2011-12 Clinical Audit Supplement
2011-12 CQUIN Supplement
2010-11 Quality Account
2010-11 Quality Account Summary
2009-10 Quality Account
NB: The pressure sore data contained within Table 1 of the 2010/2011 Quality Account is the number reported via the Trust’s incident management reporting software Datix that have been subject to a robust data validation exercise to ensure only actual pressure sores incidents are included. This exercise removes duplicate reports and incidents that were not identified to be a pressure sore/ulcer.
If you require further information on this or on any of the performance data contained within our Quality Account please contact Lynda Cockrill, Head of Performance and Programme Analytics on lynda.cockrill@uhcw.nhs.uk.
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