CQC in Summary

The Care Quality Commission (CQC) monitor, inspect and regulate health and social care services. They publish their findings, including ratings to help people choose care. Find out more...

What do CQC Do?

The matters that CQC deal with are

• Registering people that apply to provide services.
• Using data, evidence and information throughout their work.
• Using feedback you've given to them to help reach judgements.
• Undertaking inspections by experts using key questions (KLOEs)
• Publishing information on judgements. In most cases a rating to help people choose care.
• Taking action when it is judged that services need to improve or to make sure those responsible for poor care are held accountable for it.

Key Questions/ Key Lines of Enquiry (KLOE)

Inspections consider six key things:

Safe - Are people protected from abuse and avoidable harm?

Effective - Does the care of people, treatment and support achieve good outcomes, promote a good quality of life and is based on the best available evidence?

Caring - Do staff involve and treat people with compassion, kindness, dignity and respect?

Responsive - Are services responsive and organised so that they meet people’s needs?

Well-led - Is the organisation well led?

Since March 2018 CQC also review compliance according whether Services are Resourced Effectively - The organisation uses its resources effectively and efficiently

All trusts that are assessed are awarded a formal use of resources rating, a quality rating and a combined rating at the Trust level.

Services

The inspections concentrate on the following core services:

• Urgent and Emergency Services
• Medical Care
• Surgery
• Critical Care
• Maternity
• Children and Young People
• End of life Care
• Outpatients

There are also two additional service areas -

• Diagnostic Imaging and screening
• Gynaecology

Ratings

Organisations are rated using a four point scale

• Outstanding
• Good
• Requires improvement
• Inadequate

Local information

UHCW is currently registered with the CQC, without any conditions, at the following locations:

• University Hospital, Coventry
• Hospital of St Cross, Rugby

CQC inspections at UHCW NHS Trust:

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