The Care Quality Commission (CQC) monitor, inspect and regulate health and social care services. They publish their findings, including ratings to help people choose care. Find out more...
The matters that CQC deal with are
Inspections consider six key things:
Safe - Are people protected from abuse and avoidable harm?
Effective - Does the care of people, treatment and support achieve good outcomes, promote a good quality of life and is based on the best available evidence?
Caring - Do staff involve and treat people with compassion, kindness, dignity and respect?
Responsive - Are services responsive and organised so that they meet people’s needs?
Well-led - Is the organisation well led?
Since March 2018 CQC also review compliance according whether Services are Resourced Effectively - The organisation uses its resources effectively and efficiently
All trusts that are assessed are awarded a formal use of resources rating, a quality rating and a combined rating at the Trust level.
The inspections concentrate on the following core services:
There are also two additional service areas -
Organisations are rated using a four point scale
UHCW is currently registered with the CQC, without any conditions, at the following locations:
Date
Area
Type of visit
13 March 2018
Local System Review
One of 20 targeted reviews of local authority areas
8 March 2017
28 September 2016
Outpatients and Diagnostics
Unannounced follow up inspection
24 August 2016
(IR(ME)R) – Radiology
Ionising Radiation (Medical Exposure) Regulations (IR(ME)R)
23 February 2016
Hospital of St Cross, Rugby
Pilot Urgent and Emergency Thematic Review
11 May 2015
Safeguarding and care of looked after children – Coventry City Council
Multi agency inspection as part of a national review of services for Safeguarding and Children looked after
10 - 13 March 2015
UHCW NHS Trust
Comprehensive Inspection
15 January 2014
Dementia Care (A&E and relevant wards)
Unannounced visit as part of national themed inspection
17 September 2013
Mulberry Ward, Hospital of St Cross
Unannounced visit following concerns
11 February 2013
Mental Health Act Implementation
Visit as part of annual scrutiny of compliance with Mental Health Act
7 January 2013
Short stay units – UHCW
Unannounced visit as part of a planned programme of inspections
26 June 2012
Day Surgery, Hospital of St Cross
20-23 March 2012
Termination of Pregnancies
National review
28 December 2011
Ambulance waiting times at UHCW A&E
31 October - 11 November 2011
Safeguarding and care of looked after children – Warwickshire County Council
21 March - 1 April 2011
14-16 March 2011
Dignity and Nutrition
Themed inspection
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IMPORTANT INFORMATION ON BLOOD TESTING DUE TO COVID-19
If you are experiencing symptoms associated with COVID-19, e.g. fever, loss of taste or continuous new cough, please DO NOT attend for a blood test.
Click on the map for information about phlebotomy clinics in Coventry. You can book an appointment online at the locations in red.
Please book an appointment before attending for a blood test. Click on the ‘Book Online’ button above. Booking an appointment helps patients, their carers and family members to plan their hospital visit better, helping to reduce clinic waiting times and enabling patients to be seen much more quickly.
Location: Outpatients Department, on the ground floor. Opening hours: 8am-4.45pm, Monday to Friday (excluding bank holidays).
Children under 16 years old will need to book online here.
Please book an appointment before attending for a blood test, click on the ‘Book Online’ button above. Patients from Rugby and the surrounding areas are able to access the Friends Blood Taking Unit at the Hospital of St Cross.
Referrals for blood tests can be from GP's, practice nurses or from hospital consultants. Patients are also able to leave other samples, such as urine, which have been collected at home, at the hospital's Pathology Reception.
Location: Near Brookfield House, just off North Road - map here. Opening hours: The blood taking clinic sessions for adults and children are listed below:
Monday -Friday 7am-4:45pm Appointment only
Wednesday Evening 5pm-7pm Suspended due to COVID
Saturday Morning 7am-10pm Suspended due to COVID
April 2020 NEW - This Clinic is now by appointment. Please book an appointment before attending for a blood test. Click on the ‘Book Online’ button above.
Address: Stoney Stanton Road, Coventry CV1 4FS Location: Access is via the main doors, the Phlebotomy team are in Area A. Opening hours: Monday to Friday (excluding bank holidays). 8am–4.45pm
Glucose Tolerance Test (GTT)
Specialist Tests - There are a small number of specialist tests where blood needs to be taken on a hospital site as the sample must be transferred to the laboratory rapidly for the test to be undertaken. Click here for a list of these specialist tests and to find out more.