What to expect when visiting our hospitals

We are working hard to continue to protect our patients and staff and want to reassure you that our hospitals are safe environments.

We are continuously monitoring our safety measures to help stop the spread of infections and keep everyone safe.

COVID-19 screening

Before attending the hospital, you will be asked if you or anyone in your household has had any symptoms relating to Covid-19.

In particular, the questions will include:

Are you or is anybody in your household currently experiencing:

- A high temperature

- A new, continuous cough

- Loss of taste or smell

- shortness of breath

- feeling tired or exhausted

- an aching body

- a headache

- a sore throat

- a blocked or runny nose

- loss of appetite

- diarrhoea

- feeling sick or being sick

Please be aware that you will be asked these questions when you arrive and throughout your stay. We will also take your temperature regularly, and you will be screened (swabs taken) on admission as routine.

Patients having planned surgical procedures will be notified of requirements for pre-screening, leading up to admission.

Staff using personal protective equipment PPE

During your stay you will notice UHCW staff wearing different levels of PPE in areas where there is a higher risk of Covid-19 and the spread of infection. The PPE may include masks, gloves and aprons and this is to protect everyone.

Please note, face masks are not required in non-clinical areas and communal areas for staff unless they choose to wear them.

safety requirements for patients and visitors

Please be advised that face masks are required when entering clinical areas including all wards and departments, outpatients and clinics.

Masks can be removed if desired when in non-clinical areas such as in corridors, when walking around the building and when using restaurant facilities.  

If you prefer to wear a face mask at all times when attending our sites please bring one with you or take one from a dispenser located around the trust.

We also ask you not to wear gloves when coming into the hospital. The best way to stop germs from spreading is to clean your hands regularly and thoroughly. Alcohol gel is placed within dispensers on hospital entry and on ward and department entrance points.

Disposing of PPE you bring to UHCW site

If you would like to dispose of your mask as you leave, please use any bin. Additional bins have been placed by entrances and exits and by the restaurant in the main atrium.

Hand hygiene facilities at UHCW site 

Hand hygiene facilities are available for use by staff, patients and visitors throughout our site and we encourage everyone to use the alcohol hand rub dispensers and soap and water as required.

We also offer hand wipes to patients before touching food items. Please ask for wipes if you feel you need them. For more information on what to expect when attending UHCW, read our patient information leaflet here (PDF).