What to expect when visiting our hospitals

We are beginning to restart some services and want to reassure you that our hospitals are safe environments. We are working hard to protect patients and staff.  

We are making changes to reduce the risk of spreading the virus, and you may notice that things look or run a little differently than before.

COVID-19 screening

Before attending the hospital, you will be asked if you or anyone in your household has had any symptoms relating to COVID-19. 

In particular, the questions will include: 

• Are you or is anybody in your household currently experiencing:

- A high temperature

- A new, continuous cough

- Loss of taste or smell

• Have you had contact with a confirmed or suspected case of COVID-19? 

Please be aware that you will be asked these questions when you arrive and throughout your stay. We will also take your temperature regularly, and you will be screened (swabs taken) on admission as routine.

Patients having planned surgical procedures will be notified of requirements for pre-screening, leading up to admission.

If your hospital stay is longer than seven days, we will screen you again and at any time, should you have symptoms, as above.

Social distancing measures 

Social distancing measures are steps you can take to reduce social interaction between people. This helps to reduce the transmission of diseases and COVID-19. 

Social distancing practices have been introduced across the UHCW site and we have signs to help you follow these. Measures include spaced out chairs in clinics, Perspex screens in Outpatient areas, visual markings on floors and extra signs in busy areas including main entrances, corridors and lifts. 

Zones dependent on swab results and clinical needs

UHCW has created separate zone areas for patients depending on their swab results and clinical needs. This is to ensure the safety of all patients. Screening tests and welfare checks will help UHCW staff to maintain separate zones and ensure the needs of patients are met.

Using Personal Protection Equipment (PPE) 

During your stay you will notice UHCW staff wearing PPE whilst caring for you. The PPE may include masks, gloves and aprons and this is to protect everyone.

Wearing PPE when entering UHCW sites 

Please be advised that you are required to wear a mask / face covering at all times when in the hospital building(s), except when you are in a hospital bed. This applies to patients, (all) visitors and staff.

We also ask you not to wear gloves when coming into the hospital. The best way to stop germs from spreading is to clean your hands regularly and thoroughly. Alcohol gel is placed within dispensers on hospital entry and on ward and department entrance points.

During your stay you will notice UHCW staff wearing PPE whilst caring for you. The PPE may include masks, gloves and aprons and this is to protect everyone.

Disposing of PPE you bring to UHCW site

If you would like to dispose of your mask as you leave, please use any bin that has an orange bin bag in it. Additional bins have been placed by entrances and exits and by the restaurant in the main atrium.

Hand hygiene facilities at UHCW site 

Hand hygiene facilities are available for use by staff, patients and visitors throughout our site and we encourage everyone to use the alcohol hand rub dispensers and soap and water as required. 

We also offer hand wipes to patients before touching food items. Please ask for wipes if you feel you need them. For more information on what to expect when attending UHCW, read our patient information leaflet here.