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Facilities and Shops

Hospital of St Cross - First Floor, Rainsbrook Wing

At the Hospital of St Cross, there is Poplar Place restaurant on the 1st floor of Rainsbrook Wing, and a Tea Bar run by the Friends of St Cross on the other side of the hospital in the Outpatients Department.

Ground Floor, Main Entrance, University Hospital


WHSmith, which sells newspapers and books as well as snacks and personal care products.

M&S Food, which sells food as well as greeting cards, some gifts and hot drinks.

The Stock Shop, which sells clothes and gifts.

Restaurants and Coffee Shops

The main restaurant on the mall is open from 7am-6pm serving a delicious range of food from breakfast, through lunch to dinner.

We offer a wide range of hot food including:

  • Traditional
  • Italian
  • Indian
  • Mexican
  • Greek

Subway store

Opening Times: Monday to Friday 8:30am-2am, Saturday and Sunday 10.30am-2am.

Union House Coffee Company

Serving Starbucks Coffee and delicious grab and go snacks.

Opening Times: Monday to Friday, 6.30am-8pm, Saturday and Sunday 10am-5pm.

Outpatients Department

Cafés and Restaurants

Café Qualita - selling Costa Coffee (Outpatients Department)
Opening Times: Monday-Friday 7.30am-3.30pm


Women’s and Children’s Entrance (West Wing)


WHSmith sells newspapers and books as well as snacks and personal care products.

Café Qualita
Offering a selection of hot and cold food and drinks including Costa Coffee.
Opening times: Monday-Friday 8am–3pm


Other Facilities

The pharmacy is on the ground floor of the hospital, just past the main
entrance and is on the left.
Opening Times: Monday-Friday from 9am-5.30pm

There is a cash point in Main Reception, University Hospital and also WH Smith on the ground floor just inside the main entrance to the hospital.

General Office
The General Office provides the following key services to patients and

  • Refunds of patients’ travel and car parking expenses where patients are in receipt of qualifying benefits in line with national NHS policy
    (evidence of entitlement to benefits, attendance at hospital and
    receipts for expenses will be needed);
  • Refunds of patients/visitors car parking charges in line with Trust
  • Safeguarding patients’ valuables whilst they are in hospital and have
    been unable to make alternative arrangements (patients are
    encouraged not to bring valuables into hospital)
  • Custody of lost property.

The General office is on the ground floor in the main entrance, on the right just before the shops.
Opening Hours: Monday-Thursday 9.30am-4.30pm
Friday 9.30am-4pm
Telephone: 024 7696 6040

Accommodation for relatives
Our accommodation office can provide your relatives with a list of
accommodation throughout the city.

Mobile Phones
If you would like to speak to your family and friends or would like them to contact you please make use of the bedside phone available. Mobile
phones should not be used in ward areas of the Trust. However they can be used in public corridors.

Bedside televisions, radios and telephones
Telephones and televisions with headsets have been installed by bedsides throughout the hospitals.

Through the bedside system, you have access to television channels, and a selection of radio channels including our own hospital radio station.

You can make and receive phone calls, and family and friends can also
leave you messages.

The system is operated using a payment card, which can be purchased at pay stations located throughout the hospitals as well as by pressing the green button on the system itself.

Once you are registered, family and friends can call you at the bedside.
Children aged 16 and under do not pay for access to television.

Cash Machines 

University Hospital Coventry- Cash Machines- There are three cash machines in the following locations: inside WH Smith, One in the main foyer, and in the Women’s & Children’s entrance.

Hospital of St Cross - There are currently no cash machines at the Hospital of St Cross.