As outlined in the NHS Constitution, we aim to treat you as quickly and efficiently as possible and in line with the national patient commitment, within 18 weeks of notification of your referral.
This is achieved by minimising unnecessary delays and ensuring key elements such as outpatient appointments, diagnostic tests and agreeing your admission date for surgery (should you need it) take place within the correct timeframes. We start a clock ticking upon notification of your referral and stop it upon either:
This is any treatment which will hopefully avoid the need for further treatment. For example, you could be treated within outpatients with medication or as an inpatient with surgery
or
You may have a condition whereby treatment is not necessary at the moment but your clinician wants to continue to monitor you in case it deteriorates.
There are various ways in which you can help in minimising delays in receiving your treatment. Examples include:
The Department of Health requires all acute NHS Trusts to publish Accident and Emergency performance against new clinical quality indicators.
You may have questions about your wait for treatment. If this is the case, please contact our Patient Advice and Liaison Service (PALS) in the first instance in any of the following ways:
They will ensure that your query is directed promptly to the most appropriate person.
Should you wish to read more about the national patient commitments we adhere to, please click on the following links below:
www.chooseandbook.nhs.uk
Guide to NHS waiting times for patients (from NHS Choices)
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Visit the UHCW CHarity Website
Please ensure you have a current blood test request form, if not please contact your hospital consultant or GP and they will post one to you. Unfortunately, your blood test will need to be rescheduled if you do not have a blood test request form when you come to a Blood Test clinic.
All blood tests are by appointment, please book an appointment using the Book Online button below.
If you have an appointment and cannot attend, please remember to cancel or reschedule your appointment so that someone else can use the time slot that you no longer need.
If you cannot book an appointment online, family and friends may be able to help – you can book appointments for more than one person from one account. Booking online is the quickest way to make an appointment.
If this is not possible, there is a telephone line for those who cannot book online. Please call 02476 153546 between 8am and 1pm Monday to Friday, excluding Bank Holidays.