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The role of the pharmacy department is to provide safe, effective and appropriate medicinal products to patients.

We aim to provide as prompt a turnaround as possible of prescriptions, whilst maintaining our highest standards for patient safety. 

All patients treated under the NHS must pay prescription charges unless they are exempt. Details of exemptions will be on the back of your prescription and will need to be completed by you, or your representative before handing in your prescription. Please note proof of exemption (e.g. your exemption certificate card) will need to be seen by pharmacy at each occasion.

Our services include:

· Outpatients dispensary in partnership with Lloyds Pharmacy
· Inpatient dispensary
· Clinical trials
· Ward based pharmacy services
· Medicines information services
· Pharmacy aseptic laboratory
· Quality control laboratory
· Pharmaceutical stores
· Homecare prescription service
· Training, including Preregistration Pharmacists and Student Technicians

The Pharmacy Department has dispensaries on all sites of the Trust.

Dispense and delivery

We are now offering a Dispense and Delivery service that will give you a choice for where and how you can collect your medicine if you are an outpatient.


Home delivery

The option is reserved for patients who were seen virtually, are considered vulnerable or for whom travel to the hospital is not feasible. Up to 500 deliveries can be made each month.

The decision to home deliver will be at the discretion of Lloyds after discussion with the patient.

Geographical restrictions apply. Postcodes covered are: CV1, CV2, CV3, CV4, CV5, CV6, CV7, CV8, CV9, CV10, CV11, CV12, CV13, CV21, CV22, CV23, CV31, CV32, CV33, CV34, CV35, CV36, CV37, CV47, LE 17.

Prescription charges, where applicable, will be collected in person or over the phone using a secure solution.

Collect at a later date or time

Patients can choose to collect at a time of their own convenience from the Lloyds Pharmacy at University Hospital or Hospital of St Cross.


This option is preferred by the majority of patients as they are already on site.

For those at University Hospital, we have live screens situated in our Outpatients department and opposite Starbucks on the ground floor that will update when your prescription is ready for collection.

If you have any queries about your dispensed medication, please call UHCW Lloyds Pharmacy Outpatient team on 02476 602029.


Inpatient services

We process 3,600 transactions for discharge prescriptions each week, and 3,100 for patients staying on wards. Our aim is to dispense these prescriptions in as timely a manner as possible without compromising on patient safety. We also dispense all the medication for patients staying in the hospital.

Outpatient Dispensary is located in the atrium of the main entrance at University Hospital, Coventry and in Withybrook Wing at the Hospital of St Cross, Rugby.

University Hospital opening times: Monday-Friday 8.30am to 6pm, Saturday 9am to 1pm

Hospital of St Cross opening times: Monday-Friday from 9am to 5pm.

For outpatient prescription queries at University Hospital, Coventry, phone: 024 7696 6045.

For outpatient prescription queries at Hospital of St Cross, Rugby, phone: 01788 579674.

Patients and members of the public can find out more about their medicines by speaking to their GP, pharmacist or by clicking here.

Please visit the Did We Get it Right? page.