VISITING

We know how important it is for patients to see relatives, friends and carers, so we’re doing all we can to make this possible while keeping the risk of infection to a minimum.
 

Two visitors per patient are allowed each day between 6pm and 8pm for one hour. Please see below for exceptions and Frequently Asked Questions (FAQs).
 

For details of car park fees, click here for University Hospital and click here for Hospital of St Cross.
 

Please be advised that friends and relatives are currently unable to visit inpatients being cared for on Ward 34 (Haematology), at University Hospital, Coventry. This is to help further limit infection risks posed to highly vulnerable patients.

Friends and relatives can contact patients through their personal communication devices and call the ward directly if they require any information. This and all visiting restrictions will be kept under constant review and we thank you for your support and understanding.

If a family member, carer or friend is unable to visit, please speak to the ward staff who can arrange to pass on a message. All ward contact details can be found here. You can also take advantage of our Thinking of You service to keep in touch.

 

Our hospitals have low rates of healthcare-associated infections like C. diff or MRSA. However, there are a number of things you can help us do to prevent infections in our hospitals.

Please Do

  • Arrange for a relative or friend to take any personal clothing home to wash. The hospital does not provide a patient laundry service.
  • Use the alcohol hand rub provided on the wards. Please could you kindly do this when entering and leaving a patient's room to prevent illness and infections.
  • Remember that it’s OK to ask staff if they have cleaned their hands. Staff giving patient care should also have bare arms below their elbows and should have removed watches and stoned rings.

Please Don’t

  • Use the patient toilets on the wards. If you need the bathroom, our ward staff will direct you to the nearest public toilets.
  • Touch the patient’s wounds or any medical equipment they are attached to, such as drips and catheters. This can cause infections.
  • Visit if you have recently suffered with an illness such as cold, vomiting, diarrhoea or any other infectious condition in the last 48 hours.
  • Sit or lie on the beds. Please use the chairs provided.
  • Smoke on hospital grounds as it is not permitted anywhere on our hospital sites to protect our patients, visitors, staff and buildings from the damages and consequences of smoking.
  • Drop litter. We kindly ask you to put all litter in the bins provided to keep our hospital clean.

Patients who are able to eat are provided with three main meals a day, with snacks and drinks available between meals.

Please Do

  • Tell us about any allergies or special diets as soon as possible.
  • Assist your relative or friend to eat their meals if they need help.
  • You may bring items of food like fruit and snacks for a loved one. However, please speak to the nurse in charge before giving a patient food brought from outside the hospital.

Please Do

  • Respect the privacy and dignity of patients at all times; it is an essential aspect of care. This includes making sure that any noise (e.g. loud conversations, videos on smartphones, tablets, etc.) is not disturbing other patients.
  • Turn your mobile phone to silent to keep noise to a minimum on our wards.

Please Don’t

  • Take photographs when in the hospital. We have a duty to protect the privacy, confidentiality and dignity of all of our patients.
  • We appreciate that hospitals can be stressful places for patients and visitors. However, any deliberate acts of verbal or physical aggression towards our staff will not be tolerated. Our members of staff work directly for the benefit of the public and it is not acceptable for them to be the subject of violence or abuse while caring for patients. We reserve the right to call security in the event of any incidents. Visitors may be escorted from the premises and banned from further visits.
  • Consume alcohol or use illegal drugs. patients, visitors or staff are not permitted to do either on our hospital sites.

We keep our measures under continuous review. In certain circumstances, visiting may be temporarily restricted. Click here to read what to expect on your visit and the precautions we are taking to keep everyone safe.

 

Before your visit:

Please do not attend our sites if you or a member of your household feels unwell, have Covid-19 symptoms or a Covid-19 positive test result.

 

During your visit:

Visitors are required to wear a fluid resistant surgical mask (unless exempt) at all times. These are available at hospital entrances. Please clean your hands regularly using the alcohol gel facilities available.

 

After your visit:

If you receive a positive Covid-19 test result within 48 hours of visiting one of our sites, please contact the Ward Manager or Nurse in Charge. Details can be found on our Contact Us page.

Compassionate grounds

Visiting on compassionate grounds remains in place at our hospitals for visiting outside of specified hours. If you are visiting on compassionate grounds, no time limit is in place and up to four visitors can attend. This can be discussed with the Ward Manager or Nurse in Charge.

 

Exceptional circumstances for compassionate visiting include:

  • End of life care
  • Emotional and/or physical support
  • Recognised carers
  • Supporting patients with dementia, learning disability or autism
  • Specific supported communication needs
  • Survival uncertain

 

Maternity

One birth partner can attend all antenatal appointments at both of our sites.

 

Two birth partners can be present during labour, one during triage and the second once labour has been confirmed. Birth partners should be from the same household and the same person throughout the pregnancy, labour and postnatal period.

 

Partners will be asked to wait in the Women and Children's entrance foyer to help maintain social distancing. They will be called when mums-to-be are invited for their scan. Scan photos can only be purchased by contactless payment at present.

 

Two visitors can visit their loved one on Ward 24 (antenatal) and Ward 25 (postnatal) at University Hospital, Coventry. One visitor can stay for as long as their partner wishes and a second visitor may attend for one hour between 11am and 8pm. 

 

Parents have unrestricted access to the Neonatal Unit. As of May 16, 2022, siblings and grandparents are allowed to visit.

 

Paediatrics

One parent/designated carer/guardian can remain with a child during their hospital stay and overnight. A designated second parent/carer/guardian can also visit between 3pm and 7pm.

 

Arden Centre

Visitors are not permitted inside the Chemotherapy suite. One visitor can accompany the patient for pre-assessment clinic appointments.

 

One visitor can attend for radiotherapy planning appointments, radiotherapy treatment reviews and on the first day of radiotherapy treatment for confirmation of consent.

 

One visitor can also attend all outpatient clinic appointments at the centre.

 

Emergency Department and Urgent Treatment Centres

One visitor or relative can accompany patients to the Emergency Department and assessment areas. This also applies to Rugby Urgent Treatment Centre and Coventry Urgent Treatment Centre.

 

Please be advised during times of increased pressures visiting may be paused and visitors will be made aware of this by staff on their arrival. This is to help control the number of people in the areas and to prevent overcrowding.

Q. When am I allowed to visit and for how long?

A. In most areas two visitors, per patient are allowed to visit each day between 6pm and 8pm for one hour. Please note there are some exceptions for Maternity, Paediatrics, the Arden Centre, Elective Pathway, Emergency Department, Urgent Treatment Centres and on compassionate grounds.

 

Q. Do I need to book an appointment?

A. Visitors do not need to call or book an appointment before they visit our sites. Please note, different restrictions apply for our Maternity department.

 

Q. What are the rules of visiting in Maternity?

A. One birth partner can attend all antenatal appointments at both of our sites. Two birth partners can be present during labour, one during triage and the second once labour has been confirmed. Birth partners should be from the same household and the same person throughout the pregnancy, labour and postnatal period.

 

Two visitors are able to visit their loved one on Ward 24 (antenatal) and Ward 25 (postnatal). One visitor can stay for as long as their partner wishes and a second visitor may attend for one hour between 11am and 8pm.

 

Q. Can siblings visit the postnatal ward with the birth partner e.g. the dad?

A. Siblings are not currently permitted to visit.

 

Q. What are the rules for visiting in Paediatrics?

A. One parent/designated carer/guardian can remain with a child during their hospital stay and overnight. A designated second parent/carer/guardian can also visit between 3pm and 7pm.

 

Q. What are the rules for visiting on compassionate grounds?

A. Visiting on compassionate grounds remains in place outside of specified hours. No time limit is in place and up to four visitors can attend. This should be discussed with the Ward Manager or Nurse in Charge.

 

Exceptional circumstances for compassionate visiting include:

  • End of life care
  • Emotional and/or physical support
  • Recognised carers
  • Supporting patients with dementia, learning disability or autism
  • Specific supported communication needs
  • Survival uncertain

Q. Can I accompany someone in the Emergency Department or Urgent Treatment Centres?

A. Yes, one visitor or relative can accompany patients to the waiting and assessment areas. Please be advised during times of increased pressures visiting may be paused and visitors will be made aware of this by staff on their arrival.

 

Q. Is visiting permitted in the Arden Centre?

A. Visitors are not permitted inside the Chemotherapy suite. One visitor can accompany the patient for pre-assessment clinic appointments.

 

One visitor can attend for radiotherapy planning appointments, radiotherapy treatment reviews and on the first day of radiotherapy treatment for confirmation of consent.

One visitor can also attend all outpatient clinic appointments at the centre.

 

Q. Am I able to visit a patient in General Critical Care?

A. Yes, we will be allowing two visitors, per patient to visit each day between 6pm and 8pm for one hour as per other ward areas.

 

Q. Are visitors allowed on the Elective Pathway (Ward 10)?

A. Although visiting is permitted on the Elective Pathway (Ward 10) there are restrictions in place. Please contact the Ward Manager of Nurse in Charge beforehand to discuss visiting a patient in this area.

 

Q. Do I need to be aware of any other exceptions?

A. In certain circumstances, visiting may be temporarily restricted due to an outbreak or incident. All visiting restrictions are kept under constant review to ensure the safety of our staff and patients.

 

Q. Can those who have had Covid-19 recently visit?

A. Anyone who has had a positive lateral flow or PCR test within the past 10 days must not visit an inpatient or accompany someone to their hospital appointment.

 

Q. What do I do if I have Covid symptoms?

A. Visitors should not attend our sites if they have Covid-19 symptoms, a positive Covid-19 test or if a member of their household feels unwell or has tested positive for Covid-19.

 

Q. I have had contact with someone with Covid-19. Can I visit?

A. This is not recommended in order to minimise risk.

 

Q. Can I visit a patient with Covid-19?

A. Visitors are only able to visit a Covid-19 positive patient in exceptional circumstances whilst they are in their isolation period. Please speak to the Ward Manager or Nurse in Charge before visiting.

 

Q. Do visitors need to wear a face mask?

A. Visitors are required to wear a fluid resistant surgical mask, unless exempt, at all times (these are available at site entrances). Please ensure your mask covers your nose and mouth at all times.

 

Q. Do visitors need to wear any additional Personal Protective Equipment (PPE)?

A. All visitors must adhere to the same PPE guidance as staff in the area they are visiting. This includes the wearing of gloves, aprons or eye protection when asked.

 

Q. Do I need to present a negative Lateral Flow Test?

A. We would encourage all visitors to perform a Lateral Flow Test before visiting our sites. We do not request proof of a negative test. For birth partners, we strongly advise you perform a lateral flow test before visiting the hospital.

 

Q. Can I visit other wards of the hospital during my visit?

A. No, you should only visit the ward your loved one is staying on.